1-800Accountant

WARNING! This is the biggest scam of a company. Do NOT trust the bag of lies the sales reps are selling you - sales reps will never talk to you again once they take your money. They charge you ahead for all tax work, then the tax reps do absolutely nothing. When you follow up, they [eventually] reply asking for additional arbitrary and unnecessary information (they've taken 2 weeks to respond to my questions at times). They literally took 1 full year to do ONE business tax return of mine. When you try to ca

Don't trust any good reviews on here they are likely AI generated or paid reviews. I received absolutely nothing from them. I tried to get my business schedule C completed by tax time and uploaded everything they asked for in early February, they would eventually answer me asking for other things they did not need. I had to pay a new person to do everything they had promised. The will not refund any monies. Please don't waste your money here.

Overpriced, under-personalized service. Many promises made and none kept. The service provided was basic, at best and i learned nothing in the process. Lack of communication, lateness to meetings, ignored voicemails. Get yourself a good local accountant and save yourself the headache of dealing with shallow pool of poorly run "accountants". *EDIT* After the response I received to my review, I was asked to contact 1800Accountant, which I promptly did. As expected, I have gotten no response. If I could leave

I?ve been working with them nearly a year and they don?t do anything!!! I did my part as a client upload everything on the portal, even though I waited for month to tax returns appointment they just don?t call or attend the meeting and never bothered to let me know! Now they try to give me an appointment for one month later which I will be late for tax returns. They are unbelievable. Definitely not professional!!! Till they get the money they are so caring, answering all your question once they get paid you

I have been with this company for years, and I was happy until about 6 months ago.. Recently something has change with the company and I am so frustrated and disappointed. First, my tax advisor (who was wonderful) left, and no one let me know, I had to call customer support to find out that she left after she missed an appointment we had scheduled 2 months prior. When I called, they seemed to be unaware that she was no longer with the company. They assigned me to a new tax advisor who was very good as w

Every bad review on here is 100% accurate! I experienced the same things from having to pay close to $3K for slow services. You do all the work and they just file it, but it takes them days before you get any help. Don't fall for the large return they promise you. You'll be lucky to even get back the same amount you paid them.

Extremely disappointed in this service. We paid for them to file our 2023 taxes. Due to the lack of communication and support we were promised, we switched to a different accountant. Our new accountant reviewed our return and saw that our whole W2 salary wasn?t even reported and we now need to amend it. After asking them to fix it through messages and calls nothing has been done. Even worse they didn?t even have a number to call management or any real person to see how to solve this. It?s been a month and

Don't waste your money. I paid them 3K, and they ghosted me. I complained about the 1st accountant that called for an overview of my biz. He was condescending, irritable, and rude. They said they'll connect me with someone else. That's the last I heard. My calls and emails were ignored - until I filled out an online enquiry in hopes of getting someone live. So, when they thought I was "fresh blood" waiting to give money, they called within 5 minutes - so I let the sales person know I contacted them i

Awful experience. They are very helpful when trying to sell their service, but good luck trying to get in contact with them after you pay them. I have had all of my tax information submitted to them for months, and cannot get a hold of anyone to figure out why the information hasn?t been submitted to the IRS. I have been hung up on by customer service reps, had to deal with 3 separate accountants, and submit information countless times due to their sub-par software. Don?t make the mistake of using 1-800 ac

They are absolutely horrible! Charged over 2500$ and waited till the last moment ping-ponging me from one team member to another one. Now the tax return is incorrect, so cant be filed. They tell me that extension cant be filed either because deadline was March 15th (dont think thats the case). But gross mistakes on return and instead of giving me a call they just put some assumed numbers without verifying! Dont use - waste of time and money!

These people are a scam!!!!!!! I opened up a business with ZenBusiness then was referred to these 1800 Accounts for tax filing. The sales person from 1800 called me and I explained to him that all of this was my first time and I was a new business owner. I gave him all of my details. He then said that I need to sign up for the package service that cost over $2,700. I wasn?t able to pay everything upfront so I was talked into doing installment plan. I paid a total of $2000. It took a span of 3 months for the

DO NOT USE! Had them do 5 of our business returns. They couldn?t complete on time, now having to fix and amend returns they messed up that we had checked by another accountant. And it?s the worst process ever to communicate with them. They won?t email and they won?t schedule calls. You?re supposed to drop everything to answer their calls when they have time. Save your sanity and do not use them.

They are really good until they are not!! I paid 4,500 dollars as a new business just to be more stressed. Thank you 1800-accountant for giving me to confidence to things on my own.

As a business owner, I received a call from a sales representative from one 800 ,accountant, I received the wholesale pitch and I must admit, The services that he spoke of were precisely what I needed at the given time to assist And managing my books, keeping me informed of important tax dates, making sure that I?m in compliance with the IRS, and ultimately filing my business taxes by the due date. But after paying approximately $2500, I received absolutely zero assistance with managing my business books,

I paid over 2500 for this bogus bait and switch service. As the client they expect you to do all the work and make all the calls to them. I have had nothing but calls from the wrong departments and wanting to waist more time to reschedule me. They corner you into false information claiming they MUST do your personal taxes if they handle your business. They stick you by charging you up front and then never following through or sticking you in cue for 40 plus minutes to waist your valuable time even more. I p

I'm extremely disappointed with this company. They promised stress-free accounting services, but instead, it's been a nightmare. After paying $2,900, I haven't even been able to meet with an accountant. They've been evasive about appointments, and their staff is incredibly rude and condescending. To add insult to injury, they advertise a 100% satisfaction guarantee, but they refuse to honor it. I would strongly advise anyone looking for accounting services to avoid this business.

This company takes your money, makes mistakes and fails to accept responsibility. Also, forget about getting timely resolution to errors or complaints you may have about issues. I would not use this company ever again.

My business was started in 4/2024 and were seeking assistance for bookkeeping, tax monitoring/prep/filing, and payroll. 1800accountant.com services were sold to myself and my business partner as just that. The initial customer sales services was great and my business partner and I made the decision to pay $5,834.62. Which for us, was a large financial commitment as we started our business with only monies invested by myself and my partner. Since we started running payroll in June 2025, 1800accountant.com ha

Horrible!!! I dont understand how they can doing business right now! They are totally unaware of their own job! It?s impossible to communicate with your own accountant even though you got an appointment for one month later they just dont attend and dont take any responsibility!!

I provided this company with the requested document to file my company's taxes and mentioned to them all the medical issues I was having that caused me to get it over to them later. I essentially gave this company $3,000 and no services were rendered. I would not recommend this company.

Do not use this scam of a company. They charged me and my business for 3 years, we just recently found out they never filled any taxes?. Complete waste of time. Find someone local, this company should be in jail.

We had a good experience with them last year. This year has been horrible. Here is an example of what I have been going through with them this year. I have also sent about 6 unanswered messages to the accountants. Whenever I call to ask for help I wait on hold for at least 30 minutes, then they "open a ticket" and escalate my case to "high priority". Then I get an email the next day saying my case has been closed. I have been trying to get my taxes filed since January. Issue after issue. I even tried to g

I tried. I signed up which was pretty fast and easy. After that not much happened. There were a few meeting, but mostly i got messages for things I didn't want or need. I didn't need new tax id numbers- they suggested it several times. When there were things I needed my messages went unanwsered. I canceled my service before the contract period started. Update- They are still writing asking for info and assiging me new specialists after three weeks after I canceled. New Update- They still keep contacting

1 800 Accountants is a company with a multitude of superb staff, but the company lacks coordinated and cohesive client service. Their business model utilizes a large number of Staff to accomplish small portions of the work done for each client. In fact, by the time you manually input the required data and information, you might as well as save a tremendous amount of money and purchase Turbo Tax. There is no one CPA that handles your personal and corporate tax returns. Worse? there is no coordination betw

Unprofessional and Unresponsive I had a very disappointing experience with this accounting firm. They withheld a refund despite not performing any services, and I was repeatedly told that management would give me a call back to address the issue. Weeks went by without any follow-up. It?s frustrating to deal with a company that not only fails to provide the services promised but also ignores customer concerns. They will tell you that you missed an appointment without any true record. Michael Richmond - bill

Kyle was Professional, Courteous and Knowledgeable. The services offered fit a wide array of budgets and situations, is scalable and can be utilized if your business moves to a different state. Literally one of the best consultations I've had. No pressure, no "sales tactics", knowledgeable answers, insightful questions and an overall professional attitude. It's worth your time to hear what they have to offer.

Despite having a Pandora's box of tax issues this team has helped me begin to understand the requirements and helped me find beneficial solutions. They have been beyond kind and understanding, and truly made me feel comfortable in the process and confident in my tax situation for not only my small business but my personal as well. I love that they bundle your support team.

UPDATE ON THIS HORRIBLE COMPANY! They took my money a year ago and have NOT DONE ANYTHING!!! Terrible company! They lie, are totally unorganized and do not listen to their customers! TOTAL SCAM!

Stay away from this company and their scam tactics (orchestrated by Michael Raymond from 1800 CPA) at all costs. Please note this is the first time I have ever left a bad review about a company in my 20 years in business. I recently signed on with this company. Salesperson said they would break my payment into 2. One payment now and one later with an expectation of 6 months. Without my consent they took the other half 28 days later. I submitted a cancel request because I felt bamboozled subtracting over $1,

HORRIBLE company, the guy we called a year ago to have infos was amazing and promised us tons of services and help, ended being the worse $3k I ever spent. First off they cancel and schedule appointments without notifying anyone, multiple times I schedule appointments and never received a call. They switch my accountant right before tax season and had to do everything again, the new accountant was NEVER available. They don?t anything for you, you basically have to file everything yourself or pay even more

Do not use - bait and switch. Terrible accountants with terrible service. 1-800Accountant got my tax return completely wrong, to the tune of $9,000. I had to find the mistake and point it out to them. They didn't even apologize. They sent me the draft tax return to review the day taxes were due, even they'd had all my information for months. They don't respond to messages in a timely manner and even removed my advisor from the portal when he left the company without replacing them. What a joke. I'm looking

Consultation call was easy to schedule online and went great. Had a thorough and clear discussion, agent was prepared and also able to pivot the agenda on the fly based on my entity type and needs, questions were welcomed and answered, thorough service offerings, pricing was provided verbally and in a follow up email without delay.

Very comprehensive and strategic planning. Devon mentioned ways of saving my money and protecting myself while building my "empire". Since that review I have scaled back on the services I was oversold for my level of gross income. The rep I spoke with and made these adjustments has not returned my call since. IMO they are piggybacking businesses and not managing them individually.

This comment was made right after sign up. The consultant I talked to really helped reassure me about taxes and that things could turn out better than expected. This company is also more affordable then some of the ones I saw online and they seem to really know there stuff. Hopefully in a few months I?ll remember to come back on here to update as to how the rest of the experience goes.

I spoke with Mr. Steele on the phone. He was extremely professional and well acquainted with the type of business I'm starting. I have yet to see what a long relationship will yield but with the satisfactory first encounter my hopes are high.

Tax advisor misses phone appointments, doesn't communicate in a timely manner (if at all) or responds to messages. Can't seem to get proper guidance being my first year filing both personal & business taxes. Will definitely not use again. Last day of filing taxes and don't know what to do because NO ONE RESPONDS. Over it.

The customer service was excellent. she was very informative and friendly. she was able to answer questions without any problems and gave me several good tips on my business. I was impressed with how well she was able to simplify some of the tax terms and how thorough the was with helping me understand. would recommend to everyone trying to start a business!!

The worst expierence ever, the robbed me, they told me after knowing what kind of LLC I need to show to the IRS (they told me that they will charge me $1700 over the $2790 that they already charge me (and that I barelly could pay, their attorney called me and wrote me many letters that they will sue me if I pay after the due date), it?s totally an abuse... my worst mistake!!

Rob W. exemplified excellent customer service. I felt heard and understood. There was a comfort level to our conversation. I appreciate the time and energy involved in the education of 1-800-Accountant product and services. I am confident in my decision to work with 1-800Accountant for 2023 For Profit and Non Profit tax returns. A great investment that is tax deductible.

I cannot believe this company has a 4.7 rating. The only reason I would give one star is that the customer service employees that take incoming calls are very polite and took the brunt of my frustration every time I called although they had nothing to do with the mess I was experiencing. If you any someone to talk with you and go over everything that you need to minimize your tax liability DO NOT go with this company. They give you a login to a clunky portal and tell you to follow directions. I have used T

Beware of this company. While they have knowledgeable experts, they overpromise services they can?t deliver. The portal interaction is disjointed, and customer service is inefficient. I feel like I overpaid for the services provided. I recommend looking elsewhere.

I had a great experience with my Tax sales Specialist.very knowledgeable, helpful. Nice , supportive on my business. answer any questions I had about my business . I will give a 5 star ?? review . I am a very happy ?? satisfying customer!!

As a small business owner I would say...Save yourself the money and work with a local account that gives you a more personal, respectful, professional, efficient accounting service. Which I did not find her. I've tried working with two different advisors through this company and had the worst experience.

Sean was very friendly and professional. He ensured I understood the services provided and those most beneficial to me. I am looking forward to working with him and the team. As much as you can with paying taxes.

The one accountant I dealt with was nice and informative, the problem is they never sent in my taxes for 2022 as planned per my request and I never spoke with anyone after 5-2-23. I was told in the beginning that if I wanted to cancel that years service I only had to call them but I had paid the whole year and knew it would end in September sometime so no need to cancel as I knew I would have to authorize a new year. WRONG! They automatically charged my credit card $940.01 mid September 2023. I called a

I am very excited to use your services, so far I have had a great experience signing up, everyone answered all my questions and I learned a lot about opening up my small business that I didnt before just from my initial phone call. I cant wait to learn more through using this service!

The rep made it a simple choice for a small business. Lots of benefits plus peace of mind I thought initially. Advisor calls did not happen enough and when they did I found out that book keeping was not included, even though they charged me about $3,200. I also had to input my information on there so basically I did the work. They did file my business LLC and personal taxes pretty quickly. Not sure if o am going to keep them on going unless things change and pricing is not as high.

After giving them $2000 of my money, I received little to no communication and a delinquency letter in the mail in my first year of my business being open. I hired this company because Ryan, my account manager was so sure that he was dangerously good at taxes that we would never have to worry about delinquency status. Three weeks after we reached out about the delinquency notice we received direction on what to do. This was after, multiple phone calls and reaching out on their portal. I?m gonna see what I c

Scratch everything that I said before. Ever since paying over $4000 for 1800Accountant services all I have experienced is a bunch of phone meetings with people telling me I need to do all of the work myself. They have not helped me with anything but giving me software to use to upload documents. Now that I want someone to call me back to find out what exactly I paid for, no one answers the phone or calls me back. Notice how all of these 5 star reviews are from people who haven?t even signed up yet but just

I had a GREAT experience with 1-800Accountant...The rep I spoke / worked with was beyond professional and not pushy at all. He was able to answer all of my questions and provided me with facts / info that I never knew I needed. Truly an A+++ experience..Highly recommend giving them a call for any / all tax, payroll, etc needs..

They have great sales people so beware. None of what they sold me on came true. They just stole $2700 of mine and declined a refund. Even a partial refund. No communication, or at best extremely slow communication. If you have a question be prepared to wait days or weeks for an answer. My company was doing much better before I hired them. They screwed everything up

I have contacted your team multiple times now to inform them that after paying in full ($3200) I have had little to no communication from my accounting team and have no idea where my case stands. I don't even know if you are planning to file my taxes at this point - that is how in the dark I am. After talking to multiple team members, I have been promised multiple call backs to which I have received none, put on hold for hours on end, and just straight up lied to. Please dont tell me to reach out to your he

I signed up for this service and was gung ho to get started. My on boarding call was scheduled but I couldn't make it. Waited for a call to reschedule but it never came. So I called and was rescheduled a week or 2 later. Sat by the phone waiting and no call came. I received an email maybe an hour later saying sorry have to reschedule. After reluctantly agreeing, waited for call a third time and WOOHOO IT FINALLY CAME... about 15 minutes late at which time I was FUMING and decided I'm not doing thi

This is a great place for any small business to meet their accounting and tax advisory requirements. They have excellent tax specialists offering free advice without rushing through a 15-minute call, but instead listening and explaining patiently until we are fully satisfied with their advice. And their pricing for a 12-month engagement is one of the best, perhaps the lowest, for such a reputable service provider.

As a brand new business owner, I was sold on the idea that I would have an entire team to walk me through and navigate me on the processes of owning a business. That is NOT the experience you get at this company. You get people who can only meet with you at hours that are not conducive to working full time. Your meetings are 30 minutes and if longer you get rushed and have to schedule another appointment. I was never notified that quarterly taxes were due and had to LEAVE MY JOB early to get them paid. Payr

Update: automated chatbot response to complaints, on going FTC lawsuit for telemarketing harassment. Great sales process and CPA was adequate as a Quickbooks alternative, but the platform does not sync bank transactions with Plaid as promised. I?ve spent more time on IT tickets than my taxes. IT is recommending manually csv transfers as a workaround, essentially I do more work for their platform deficiencies. Getting a refund for the platform not working has been a nightmare of tickets being open and close

This company is a scam and just wants you for your money and forget you. I signed up for over 2k, they promise you all of this help, they say you have a team of people to help, they have a bookkeeping system, etc. SAVE YOUR MONEY! Hard to reach your team - Let me tell you it is a mission to contact your team they provide you. You have to schedule appointments and they are usually WEEKS out. They only give you max 30mins to review things once the time is up oh well, they got to go then cant see you for anot

It was a pleasant experience to have been granted a thorough explanation of services and customer benefits. I would recommend this entity to anyone who wishes to have their taxes and small business needs addressed in a centralized setting.

Terrible experience. I had the mispleasure of using this service. I payed well over $1000 to get my tax return done. With a $1000 price tag, I expected my tax return to be filed quickly and correctly but it was neither of these. My ?professional tax advisor? was little to no help in filling out the return at the start which caused me to do a Lot of research on my own (research I didn?t expect to have to do for a service I was paying for) After I did my research and submitted my return for my advisors review

The introductory phone call and presentation provided valuable information and were executed effectively. I am optimistic that the quality of service will match their impressive initial impression.

So far I am very impressed with their level of professionalism and how knowledgeable they are. They know exactly what I needed to do without reading a script. I feel like I am definitely in good hands with 1-800Accountant. Shawn D. Lane Owner and Operations Officer Community Defense Group L.L.C.

Thorough intro, very detailed and Danielle?s personality made it a great experience. Questions were answered but best part is I felt like I am in the best hands.

I had a conversation with an individual who relentlessly pressured me to purchase their services, despite my repeated explanations that I cannot afford it at the moment. Their response was to suggest I put the charges on a credit card, completely disregarding the fact that I would be unable to pay off the credit card balance. This lack of empathy and understanding for individual situations is highly disappointing, and it certainly does not instill any desire in me to engage with their services. In fact, I f

I'm writing to sing the praises of Rod B. at 1-800 Accountant. If you're feeling overwhelmed by taxes, finances, or just plain accounting confusion, trust me, Rod is your guy! My tax prep usually involves a mountain of receipts, a caffeine overdose, and a healthy dose of panic. I joined 1-800 Accountant in March of 2023, and I have to admit, I was not pleased with the service of 1800 Accountant in the beginning. I kept getting new advisors with different advice in what seemed like every couple of months. A

I had the pleasure of speaking with Kevin, who was very knowledgeable and helpful. He guided me through the entire process and put my mind at ease. Very excited to be working with them!

Terrible website and customer service. They seemed great at first when first speaking to them, but then when it came time to file an extension for my taxes, I was having issues submitting the form on their website. It eventually went through and I was charged, received my receipt, and thought everything was normal. Fast forward 1 month later, and I still hadn't received any confirmation of the extension actually being filed so I contacted customer service via chat. At this point they told me that they had n

I didn?t buy the service right away and I?m glad because from the looks of these reviews this company has knowledgeable sales people who take advantage of new business owners naivety. I don?t think this is easier than doing your own book keeping and taxes?or hiring a local company. The guy I talked to was super nice tho :) but I am weary of stuff like this.

Kyle was very helpful, kind and informative. We liked all the information he shared with us about the services offered and felt it would be perfect for my new daycare business!!!

This company employs very deceptive business practices. We did not completely align with the first accountant and called within the first 30 days to request a refund. The customer service representative convinced us to try another accountant; however, they did not inform us that this would void our chance for a refund if we were dissatisfied with this accountant as well. We discovered that we did not align with the style of 1-800-Accountant, even after giving the new accountant a couple of tries, with meeti

They are amazing! Specifically Vonne, is a God send. She answers all my questions, cares about me answers my business needs. She doesn't make me feel less than and gives me real human answers and advice to empower me for success. I feel lucky I got her as my advisor and super glad I signed up for 1800Accountant.

My team is proactively working to get my business straightened out. They are very professional and work fast. The peace of mind they're able to provide me is well worth the investment!

My consulting experience was one of the best phone calls I have been a part of. Very detailed with tax information for businesses and wanting the best for their clients. I recommend giving them a call and thank you ZenBusiness for partnering with them!

Definitely RUN! Great sales people. And that's where the good stops. I outsourced a clean up job to them for a new client and they made things so much worse. Not only did I lose that client, but they did irreparable damage to their QuickBooks, destroying relationships with customers & vendors alike. RUN fast & far. Wish I could put less then one star...

Never will I use these people ever in my life again. Been a nightmare from start to not even finish as of today. Why because it took two weeks for them to figure out they don't have my wife's email for esignature. From just trying to get bookkeeping together to tax review or simply submitting returns. It is now September. Billing was not even given to me correctly. I received a credit of two. Excuse after excuse.

Seems like a good company but I don?t understand why they charge a start up company with no revenue at the time $2287 to do some paper work that can be done on their own. Just too much so I backed out and doing my own research. Thank you though

My experience was a complete and fulfilling experience. The operator assisted me with 100% knowledge of what to do and when. I?d like to continue to work with her and only her throughout my process of becoming a business owner. Thank you

Very helpful and knowledgeable advisor who was able to explain the process to someone who does not enjoy accounting or numbers! I'm actually excited about moving forward and making my life so much easier so I can enjoy my business without the stress of running it less efficiently.

Most horrible experience ever. Susan did great helping me get prepared but when it came time to submit it was awful. Couldn't get someone to call me when I scheduled them to, had to file all these different forms and you still have to do all the work. Absolutely stupid set up paid 3200 to use quickbooks basically. Very inexperienced team obviously and I don't recommend them to anyone. ***UPDATE*** They're trying to sue me for not paying them to do this years tax returns after I was super clear I would not

Was referred to them by Legal Zoom. Seemed great at 1st and willing to answer questions. It was tax season when I joined and they filed for me. I didn't like that I didn't get to see all the forms and so couldn't double check the numbers. When my year expired I was contacted to renew. I explained I no longer had my business so wouldn't need a whole year. The man gave me a deal where I would have the website and be able to file for the year and also they would properly dissolve my business. From there it wa

The tax analysis representative named Tiffany that I had the pleasure of working with was very informative and communicative with me as she went through what their company offers as well as what to look for when filing my taxes after starting up my own small business. She discussed thoroughly with me each term and described each subject that we went over very descriptively. I would highly recommend her as your tax analysis rep.

I worked with Taryn and she was wonderful. 1800-Accountant made me feel safe and secure about my business financials and readiness for taxes. I have yet to use the service but the sign up process was very informative and made me feel protected as a small start up business.

My wife and I were on a sales call with them. Seemed good. Fast forward to the day my taxes were supposed to be filed (after having submitted everything through their website), I see nothing has been done and they are still requesting the same info I had provided long before. After being able to talk to someone, they acknowledge the having received the documents and promised to do something. After lots of back and forth, my taxes were filed in the afternoon... After talking to the same person who from out

Sharma Pallavi was so helpful with the process of getting my Corporate and personal taxes done. I was reluctant to use this service at first, however I?m really glad that I did. I will continue to use the services.

In short, 1-800Accountant will sell you lies, false promises, deceptive practices, missed deadlines, penalties, and maddening incompetence. Just Google ?1800Accountant Complaint for Permanent Injunction? to read more about how they got into trouble with the FTC for deceptive business practices. No one accepts any responsibility. No one has the courage to call and speak to me after I leave countless messages and after phone agents say that managers are aware and will call me back. 1800-Accountant is?simply p

I have only had one contact with this company. The associate broke down information so that I could understand what they can offer me as a new business owner. I look forward to doing business with this company.

Cold calls from this number acting as if I?ve contacted them about my taxes. Seems like a scam.

I had the pleasure of speaking with Ed. Took his time to explain everything. And he is very knowledgeable. Thank you very much

Eddie was very friendly and patient and I could tell that he was making a genuine effort to get to know me...He was easy to relate to. This company just feels right... like you're talking to friends.