America's Choice Tax Relief

America's Choice Tax Relief

Reviews Summary

Most reviews praise the company for excellent customer service, professionalism, and effective tax resolution, with many highlighting supportive and patient staff. Several mention successful case resolutions and clear communication. However, some criticize high fees, poor communication, lack of urgency, and unsatisfactory results, feeling misled or overcharged. The overall sentiment is positive, but negative experiences cite frustration with delays, unclear processes, and unmet expectations.

About This Listing

Tax Preparation
IRS Representation
Individual Taxpayers
Complex Situations
Remote Services
Years of Practice
CPA License

Who Can Work with a CPA?

Individuals seeking tax prep, retirement planning, or financial advice
Small business owners needing bookkeeping, payroll, or tax compliance
Freelancers and contractors with 1099 income or complex returns
Couples planning finances together or managing joint returns
Investors with capital gains or rental property income
Anyone looking for year-round financial guidance and peace of mind

*Note: CPAs may specialize in different areas. Be sure to check credentials and service offerings.*

First-Time Clients

If this is your first time working with a CPA, don’t worry — most professionals offer a free consultation and will walk you through what to expect. You may be asked to complete an intake form, share financial documents, or set clear goals for your session.

What to Know Upfront:

Documentation Bring your most recent tax returns, income details, and any financial concerns
Availability Appointments fill up quickly during tax season — book early if possible

*Note: Every CPA operates a bit differently. Don’t hesitate to ask questions before committing.*

What to Bring

Government-issued ID for verification
Tax documents (W-2s, 1099s, investment summaries, etc.)
Receipts or logs for deductible expenses, donations, or mileage

*Tip: Organize your documents in advance to save time and ensure accuracy.*

Preparing for Your Appointment

Write down any financial goals or questions in advance
Check if your CPA offers virtual sessions or document uploads
Bring a notebook or use a notes app for key takeaways
Know your deadlines for filing, payments, or compliance

*Note: Preparation helps you make the most of your CPA’s expertise.*

How to Get Started

Use our directory to find highly reviewed CPAs near you. Reach out directly to schedule your consultation.

Other Helpful Info

Many CPAs offer both in-person and remote consultations
Fees may be flat-rate, hourly, or based on service complexity
Some CPAs specialize in industries like healthcare, real estate, or tech
Check for client reviews and credentials (CPA license, EA, etc.)

*Note: Every CPA is different — take time to find one who fits your goals and style.*

Features

Tax Preparation
IRS Representation
Individual Taxpayers
Complex Situations
Remote Services
Years of Practice
CPA License

Contact Information

Address

24630 Washington Ave STE 200

Murrieta, California 92562

Hours

Sunday Closed
Monday 8AM-5PM
Tuesday 8AM-5PM
Wednesday 8AM-5PM
Thursday 8AM-5PM
Friday Closed
Saturday Closed

Customer Reviews

This place is a bunch of greedy money hungry people. To start off when i called them to discuss my tax problems I only owed the IRS $13,000. After a year they say that they can't help me. Meanwhile the interest kept going up and up. I'm the one that called the IRS and made payment arrangements. Now by the time I pay off my debt I will have paid the IRS over $24,000. When i initially called they told me that it was only cost me $200. I asked the guy on the phone 4 times about the cost and he assured me that

Simply the best experience. When I decided to go with this company, i was in such a disarray. My tax preparer caused us much distress. We were facing thousands of past due taxes that we had no idea were due. American Choice Tax Relief truly stand by it's name. They took charge of my case and everything was resolved in less than 5 month. Highly recommend this company for any tax issue's.

They took all my information and now I can?t reach them very upset it?s feeling like I got scammed. So definitely had to come back on here to Finish updating this review so I don?t know what?s going on, but they?re definitely taking money out of my bank account and didn?t help me with nothing. I still had to pay IRS and these people are still taking money out of my bank account.

This morning I called in to request information on the status of my tax documents. Within a few hours I received a call from Mr. Seth Cullors who informed of my status. He also provided outstanding customer service and was able enlighten me on other questions I had.

I am very dissatisfied with the service I received from America?s tax choice with Hugo. He led me to believe they could wipe out my tax debt. I am being charged for a service they did nothing to help me with. They do not alerted you that if you have too much income coming in they cannot help you. They are are a rip off service & you should not get involve with them.

Morgan is really excellent at her job! she always answers any questions i may have and make sure Im satisfied with what she helped me with! thank you, Morgan

I had the pleasure of working with a wonderful! Awesome person named Melissa Knox. She is the epitome of excellent customer service. I have been praying and waiting to exhale when it came to my owed back taxes. We'll I feel awesome and have exhaled several times since I have spoken to Melissa. Good job well done Melissa you keep smiling and helping others smile. That is what life is all about!!

Morgan was very great in assisting with my documents and was very patient as my computer was not working properly to sign documents. Great customer service....I would recommend her every time for assistance!

America's Choice Tax Relief have your best interest at heart. Give them a chance to help you and give you peace of mind and a fresh start.. That's what they have done for me...

David has been tremendously helpful with me. In my case, I truly recommend him to A1I know he is awesome.

I feel the company did an okay job with my case. I was hoping for a tax forgiveness program. But I did get non collectible status.

America?s choice tax relief has been an excellent company to work with concerning tax debt relief The customer service as well as my case manager Ray has been very kind and thorough and has been very consistent with the information given. The price for the service that they provide has been very economical and easy on the pockets, and the billing options are wide in variety. America?s choice tax relief has been the greatest company to work with and has definitely eased my mind of taxes. I would definitely

My satisfaction with the tax preparation service was high. The office was excellent in every aspect and very accommodating. My taxes were completed promptly, and I have to say that the level of professionalism was exceptional. I'll definitely tell my friends about this establishment and I plan to come back the following year.

The customer service is outstanding. Melissa and Chris are the two representatives I spoke with. They actually take the time to break everything down for you to comprehend where and how your funds will be allocated. I appreciate their patience and commitment to helping me with such an extreme and difficult matter.

Morgan was great to work with she made me feel comfortable and help me to set up payment arrangements. Thank you for your help

America choice was the best thing that could?ve happened to me last year 2024. They worked with me in for me. They guided me in the path in which I needed to go and I so appreciate it.

David is so helpful and will explain everything to you very Plain also is very Good at returning calls this service is the best they have helped us tremendously we are so thankful!!!

Morgan from billing has helped me in a great way she's very nice very considerate always polite she's doing a great job

Christopher G. is amazing. Talked me through every step and what I should be expecting moving forward. Communication skills are great and he listens just as well. After talking with him I felt relief instantly, Thank you Christopher G.

I want to thank David for helping me with my taxes.He has made my life.A lot easier and I really appreciate him thank you again

Ms.Geraldine is so very helpful and she has great customer service professional she has been a wonderful blessing helping with my taxes ....??????????

Let me be honest in my assessment. In 2021, I contacted a representative with America's Choice Tax. At the time, I had agreed to a monthly $654.00 payment plan with the IRS. I wanted some relief, and America's Choice stated they worked directly with the IRS. It is 2024, and I was recently told that the outcome of my case was that several years had fallen off (Something that would have happened even if I hadn't contracted with America's Choice Tax). However, I needed to start a monthly payment plan of over $

Excellent customer service skills . They can truly help with all your financial troubles with the IRS .

They were very courtesy and helpful and took time to explain things to me I will definitely recommend to family and friends

If you are looking for a company that truly cares about their clients, this is it! They are very knowledgeable, professional, and worked quickly to resolve my debt with the IRS. The peace of mind I have gained is invaluable. Thank you all.

We. Work ed. Very. Well. Together. Thanks

Had such a great experience working with this company! Guided me throughout the whole process, & saved me money! I will be recommending America?s Choice Tax Relief to everyone I know! Thank you again.

First off I want to say that when I first started with America's Choice Tax I was a little stressed because of the amount of money that I owed the IRS & even though it took 2 years of wheeling and dealing I'm very satisfied with the outcome. I'm most happy with not having to pay accrued interest anymore. Thanks to Alyssa for having to deal with me for the 2 years but we finally got everything squared away. I want to say to the people out there that I don't have the patience for anything & going through thi

alexis fixed all my problems ty alexis 5 stars for her.

My husband who is a 69 year old veteran has been paying this company since 2022. The only thing they have done is collect $182.00 a month. No paperwork has been filed with IRS. They have just been collecting money. As of June 2024 they sent a packet requesting information. I don?t know any tax company that operates like this. We are now receiving action letters from IRS. With the money they have been collecting we could have paid half of what we owe.

This company helped me when I needed it most. Laura is extremely helpful and went above and beyond for me. I definitely recommend them if you?re looking for help with your tax situation.

Took a great deal of our money and didn?t do a thing? after 3 years they set up payment plan with IRS - anyone can do that? thanks for nothing! ****update - spoke with manager Laura at length and we are trying a new course of action. Hopefully this will work out after all? ***second update - they took $5000 of our money and did almost nothing - don?t recommend at all. Poor communication skills, months with no movement, a total waste of time & money don?t go here!

ACTR is a top notch Tax Assistance Company. I am so pleased with their care, customer service, tax knowledge, experience,follow-through.and expediency. You could not ask for a better Tax program to get you back in order and moving forward. Great job my people!!!

This place is a joke! They have sosposeably been working on my taxes! It's been 5 years and still They have not settled anything! Not very happy with this place! Every time I call it's always something different and excuses!! I have had to send documents over and over again.

And for the longest time I was supposed phoning to face the IRS until I came across with Melissa Chris and Edgar the team add Americus choice tax relief, after they did an analysis on my behalf with IRS they took a lot of weight off my shoulders if you have a tax Situation I highly recommend in this theme you will not regret

I would like to give a shout out to Alyssa Lopez. I realize many people have worked on my case to help me out of my situation. I am eternally grateful to all who assisted. However Alyssa was the one that I had most contact with. She had actually made me feel like she was a true friend and she always took the time to explain to me and full detail of the situation at hand. I cannot thank her enough, words don't express how grateful I am to her for coming my nerves and always assuring me everything was going t

I would highly recommend American choice release tax to anyone Ms.Mellisa Knoxs was outstanding, friendly, very perfessional, and she took her time and may sure I understood everything before she got off the line with me. She really made me feel comfortable knowing that I had someone who understood what I was going thur.And made sure I was well taking care of, your company need more people like Ms. Mellisa Knoxs. Thank you for everything that you have done for me. Charlotte Moses

America?s Choice Tax has saved my life. Not only have they saved me tens of thousands of dollars, but they have given me peace of mind and I feel like I can breathe again. Nick and my team of professionals are absolutely amazing. They?re friendly and knowledgeable. It was quick, easy, and painless. If you have any tax worries please give them a call. You won?t regret it.

I had a VERY positive experience with Americas choice tax. Me and my wife were very stressed and overwhelmed with our IRS debt and didn?t see how we were going to resolve it. I spoke to Michelle for about an hour she was really polite and informative. She explained things clearly to help us understand that there was a solution to this problem that was haunting us. They started working on my case immediately! I had a previous experience with another company and this was night and day. Definitely recommend t

Outstanding customer service. Had a pleasant experience speaking with David. He was super helpful the entire call and had the utmost patience with me.

I have been working these people from 2020 and I have not gotten anything done. I keep getting the run around or asking me for more money, or continuously asking me for more documents. I told them that I wouldn?t pay anything else until I found out how much I owed. When I first signed up my case manager was amazing then literally about a month later she stop working there and I got a new one her name was Alissa. I feel like there is a breakdown in communication between us and nothing ever gets done. Honest

America's choice tax is a very helpful sites that people like me solve problem and I will be very glad to tell people about it.

Alyssa was a wonderful wonderful help. Anytime I would call her in a panic. She would call me down and explain things to me and jump right on the case whatever the problem was, I would definitely America?s choice anybody who has tax debt with the IRS. Just knowing that I don?t have to deal with the IRS any more about this is a weight off my shoulders

I called these guys out of the blue thought it was a scam. Then I talk to this guy Nick on the phone, this guy was awesome! He totally walked me through the whole process and made me feel very confident in my decision. As far as I?m concerned, this man deserves a raise. He was very helpful and and very easy to talk to you. I?m picking these guys because they made me feel it ease.

Alissa has been an amazing representative and has gone above and beyond to assist us with the difficult process of resolving a massive objective negotiating our tax federal & state financial responsibility from 2015 to 2020! She has been helpful and considerate in understanding our difficult situation that caused this situation for us. She has been proactive in helping us gather the information that has been needed from us. We have been in this process for almost two years now and we feel like we are final

Alissa Lopez is such a thoughtful diligent employee. She has helped me navigate after a major Stroke. She has guided me with kindness and knowledge to help rectify my IRS problems created by a lump sum pension payment for disability that half of payment should of been taxed 7 months after I suffered from a Work ending Stroke in 2017. Thank you Alissa

I received a call today January 19th from Alissa Lopez, Customer Service Manager who has been working with me on my case. She told me that my case is now completed with a currently non collectible status, and that the IRS will be sending me a letter soon once the information is properly processed. Alissa has been very professional and courteous throughout the entire process. Thank you

Neaomy provides the easiest, simple, and best service ive had in a while. Always look forward to speaking with her, very happy to still keep my services with americas choice!

I am comfortable with the service I received from American Choice Tax Relief

Ms. Alissa Lopez is so deserving of the 5 stars that I have given her. I lost my father and been out of work for a while and she was so supportive, patient and understanding of my situation. She never rushed me about the paperwork she needed to move forward with my case. I just wanna thank her and The America choice Tax team for helping me and giving me this opportunity to correct everything with my tax debt.

Americas choice is vert helpful by far I def recommend them.. easy to work with , great customer service and they def guide you step by step without any hassles .. 5 stars!!!

I would like to give a shout out to Silvia Cavillo. I realize that my situation may have been different or maybe similar to others. I often thought that my issues were difficult to resolve. However, I am grateful to Silvia, who took the time to explain the nature of my case in its totality. She presented as a kind and caring human being. Silvia demonstrated compassion when presented with some of my difficulties. I believe she is an asset to your company as she was kind, knowledgeable, quick and efficien

Geraldine is very sweet and understanding and she's very helpful

Despite the 4.4 rating shown on google, I would not recommend this company to anyone. The tax preparers have no sense of urgency since their overall process requires collecting a $199.00 payment with no explanation about their procedures to get the process started. I did not get a call nor email from my tax preparer until weeks later after a payment was made. If your like me and would like to file your taxes for 2021 now it?s most cost efficient to to mail the taxes yourself using a free service like H&R Bl

David was very informative and helpful with explaining taxes and the program

I can't say I was totally happy with the outcome. However I was totally happy with the service from Laura at America's Choice Tax Relief. She made sure I understood exactly what happened and why. Also I have hope that things can change in the near future, if I do what I need to. Thanks Laura for your help

Terrible experience Save your money, for 2 years they ?worked? on my file and I always got the run around, having to refill old documents Multiple times, had so many different people working on my file I didn?t even know who was supposed to assist me. When I brought up all the issues to management the weren?t much help neither & would not give me any type of refund. My CPA handled what they were trying to do in 1 day and got a way better deal for me then I could imagine.

From the first phone call I felt confidence In America's Choice Tax Relief CO. I can not thank them enough for all the hard work and dedication to helping me solve this issue. I want to thank Alissa Lopez for all her hard work and always keeping me informed. I recommend America's Choice Tax Relief CO to anyone having IRS issues. Wes

I am so totally satisfied with the outcome of my case. The do diligence of Alissa and America?s Choice Tax to get the results that I so desperately needed. The relief has given me a total fresh start and I am forever grateful. Thank you again so much

I have been working closely with Alissa and she is very responsive and professional. All the communication I have had with this team has been so helpful and quick. They are definitely your go to during these difficult times.

I had a great experience dealing with American tax , I specifically would like to thank Allisa Lopez who worked with me and helped me a great deal. Ms. Lopez made me feel totally comfortable and answered all of my questions in great detail.

I love that America's choice is on it. They never forget who you are or your situation with taxes. I am lucky to have Alissa Lopez. She is amazing and super helpful! I highly recommend having her and America's choice!

I am very well please with the America's Choice Tax Relief services, they more than exceeded my expectations. I want to personally thank Jasmin Johnson and the team that worked on my Tax situation, because I was feeling a little stressed, but every time I called with a concern or questions, Jasmin always return my calls and answer my questions. Thanks and I will recommend America's Choice Tax.

The company and its staff have worked with me on a professional level from start to finish. They have given me top notch service as well as compassion during the entire process. I feel comfortable and assured that all of my concerns are being taken care of properly.

America's Tax Relief was the most stressful experience for my mother. She was assigned one case manager that left the company and never worked on her case, but when the second case manager (Alissa) finally took over, the final result was the most ideal. In addition, the details of how the process is laid out was negated and therefore, it led to more stress. The company needs be very clear how often they want financial documents so it is not a blindsided request when the case manager asks for them.

After a extended discussion we were able resolve our issues and get revised return files. Once completed our tax agent was able to amend our return and eliminate our past due tax balance and create a refund of almost $30,000. While it took a while we got the results we had hoped for. Overselling what they can do! Beware of their Promises. I had previously filed a complaint against America's Choice Tax Relief in August 2021. After the initial complaint, I was assigned a new representative and spoke with

I had a great experience with David, he was so helpful and so kind. I highly recommend America?s choice tax

Great experience and the staff is very knowledgeable and helped me with my taxes last year. Will definitely be coming back!!

To expensive I found another agent same group of lawyers same group of CPAs working for me at a half of the price there?s a $500 charge before even touch the case then they came back with a $7000 charge after I said that I wasn?t going with them anymore because the $7000 charge I still have to pay them $500 just to talk to me on the phone $500 for consultation

The OIC was long in coming but finally it's approved. Without America's Choice Tax Relief I would have gone under the knife of the all powerful IRS and life as I remembered it to be would never be again but thanks to ACTR I was saved and once again I can see a bright tomorrow. Thankyou America's Choice Tax Relief !

The quality of work and professionalism is excellent. Always keeping in contact to ensure your case is being addressed and always pleasant. I would highly recommend ? I'm so thankful for Jasmin Johnson and staff

I have nothing nice to say but this company is scammers mislead you

Christopher G was amazing in helping me! He went above and beyond! Very professional, and very down to earth! Highly Recommend!!

Alicia has always been an angel when it comes to helping me. She's kind and patient. She always goes above and beyond what normal people would do. If Alicia wasn't there I don't think I would continue to be with America Choice.

Through all of the hard work in my case, they were methodical and thorough. I'd recommend them 100 times over.

I had a great experience with David. He was really helpful

I am very happy with the aide I received. It was all so overwhelming but they really walked me through the best solution suited for my situation. Thank you America's Choice Tax Relief

Alissa was a great help in getting my case moving forward. It appearred that my case was not being processed. But after speaking with Alissa, she got my case moving and the IRS settled with a resolution.

Very helpful customer service. This company helped save me so much money and is a company I would recommend to anybody.

Great company!! They saved us so much! 10/10 recommend for all your IRS concerns.

Do not participate in this program if you owe more than $10,000 and own a home, this program only defers the payment and the govt says it is not collectible right now and the interest and !penalties still apply the govt puts a lein against your property until you pay them and then this company still charges several thousand dollars for putting you in this impossible situation where you get nothing accomplished but a temporary hold on the money but you still owe the money, Fresh Start I think not

Neaomy was knowledgeable and patient. Taxes can be stressful, so it helps to have someone who listens and takes their time to address all of questions.

Naeomy and Alissa were patient with me which is what I needed to get through this stressful time. They helped me get the resolution necessary.

I just wanted to take this time to thank yall for yall help even though we didn't go fall with the the contract I would like to still thank you all for your help I did a good job by letting me know what was going on with my taxes

Michelle Naso was very patient and sincere in her willingness to help with the IRS mess I created. I recommend her and ACTR to those seeking guidance in resolving their IRS Debt.

Neaomy provides the easiest, simple, and best service i?ve had in a while. Always look forward to speaking with her, very happy to still keep my services with america?s choice!

Received excellent service at America?s Choice Tax Relief. Mike was able to help me with my issues in a smooth and timely manner. Thanks Mike!

Emily has been there when I needed her most I was ready to give up until I spoke to her she put a whole new picture in front of me makes me feel a whole lot better how's your move further down the line what's my problem I have a lot of faith in her thank you Emily

Frequently Asked Questions

What qualifications should I look for in a CPA?

Look for a Certified Public Accountant (CPA) license, which ensures they’ve passed rigorous exams and meet state requirements. Check for relevant experience in your industry, additional certifications like CFA or CMA, and membership in professional organizations like the AICPA. Verify their credentials through state licensing boards.

How do I find a CPA in my area?

Use online directories like the AICPA, CPAverify, or state CPA societies. Search platforms like Yelp or Google for local CPAs with reviews. Ask for referrals from business associates, friends, or financial advisors. Local chambers of commerce can also provide recommendations.

What’s the difference between a CPA and an accountant?

A CPA is a licensed professional who has passed the CPA exam and met state requirements for education and experience. An accountant may lack this certification and could have varying levels of expertise. For complex tasks like tax audits or financial reporting, a CPA is typically more qualified.

How do I know if a CPA specializes in my needs?

Ask about their experience with your specific financial needs, such as tax preparation, small business accounting, or estate planning. Review their website or LinkedIn for case studies or client testimonials. Inquire about their client base to ensure they handle similar financial situations.

Should I check a CPA’s reviews before hiring?

Yes, reviews provide insight into a CPA’s reliability, communication, and performance. Check platforms like Google, Yelp, or the Better Business Bureau for client feedback. Look for patterns in reviews, but verify their authenticity, as some may be biased or outdated.

How can I verify a CPA’s license?

Visit your state’s Board of Accountancy website or use CPAverify.org to check a CPA’s license status. Confirm their license is active and check for any disciplinary actions or complaints. This ensures they’re in good standing and meet professional standards.

What questions should I ask during a CPA consultation?

Ask about their experience with your financial needs, fee structure, availability, and communication style. Inquire how they handle tax filings, audits, or financial planning. Ask for references or examples of similar work to assess their expertise and fit.

How much should I expect to pay for a CPA’s services?

Fees vary based on location, services, and complexity. Basic tax preparation may cost $150-$500, while business accounting or audits can range from $1,000 to $10,000+. Request a detailed fee structure upfront and compare quotes from multiple CPAs.

Can I work with a CPA remotely?

Yes, many CPAs offer remote services through secure online platforms for document sharing and virtual consultations. Ensure they use encrypted tools for data security. Remote CPAs can be effective if they understand your local tax laws or business regulations.

How do I assess a CPA’s communication skills?

During consultations, evaluate their ability to explain complex financial concepts clearly. Ask sample questions about taxes or financial strategies and note their responsiveness and clarity. Good communication ensures you understand their advice and fosters a productive relationship.

What red flags should I watch for when screening a CPA?

Beware of CPAs who guarantee specific tax refunds, lack a valid license, or have disciplinary actions on record. Avoid those with poor communication, vague fee structures, or negative reviews highlighting unethical behavior. Always verify their credentials independently.

Should I choose a CPA from a large firm or a solo practitioner?

Large firms offer more resources and specialized teams but may charge higher fees. Solo practitioners often provide personalized service and lower costs but may have limited availability. Choose based on your needs, budget, and preference for personalized attention.

How often should I meet with my CPA?

For individuals, annual meetings for tax preparation may suffice. Businesses may need quarterly or monthly check-ins for bookkeeping, tax planning, or financial reporting. Discuss your needs upfront to establish a meeting schedule that aligns with your financial goals.

Can a CPA help with both personal and business finances?

Yes, many CPAs handle both, but confirm their expertise in both areas. Ask about their experience managing personal taxes and business accounting simultaneously. Ensure they can balance both without compromising attention to your specific financial needs.

What should I do if I’m not satisfied with my CPA?

Discuss concerns directly with your CPA to resolve issues. If unresolved, check your contract for termination terms. Seek a new CPA by researching reviews, credentials, and referrals. Request your financial records to ensure a smooth transition to a new professional.