Creditors Bureau USA

Felicia Adams was awesome. Super transparent and efficient while being very respectful. Was able to provide documents to dispute charges with another entity after payment was placed. Would recommend to a friend lol.

We were recently made aware of a bill that had either been lost in the mail or just somehow simply disappeared.? As a result,? the bill was sent to collections. Having never dealt with a collection agency before, but hearing nightmares from people who had. Naturally,? I anticipated the worst. Within seconds of speaking with Veronica I knew I was in the most capable hands. Her kindness, knowledge and professionalism felt like a breath of fresh air. She was simply a pure delight. And knew how to get this issu

Called regarding a disputed invoice. The person who helped me (Veronica) was very helpful and understanding of the situation. While I imagine these calls can be very unpleasant because of their nature, this experience was amazing. These are the kind of folks who are understand we are all human. Handled my situation with 100% professionalism

I had a Westpac Labs invoice that got lost in my mail. I read reviews before calling and this is a legit business. I read that Felicia was great to work with, so I requested her! She was so nice and pleasant to talk to! We got everything squared away in minutes and all is good! Thank you Felicia ??

We've been using Barbara at Creditors Bureau for a few years now. She's quick to get back to us (never takes too long) and she's very friendly and helpful. We have multiple accounts with her and trust they are doing a great job. Collections is incredibly hard with regulations in place that I just don't have time to follow. It's good to know I have someone in place to help me collect the money I worked so hard to earn.

My first experience, ever. Service provided by Felicia Adam and Ashley were PHENOMENAL. They both were knowledgeable, patience and diligently assisted me throughout the whole process. Thank you again, Felicia and Ashley!!

JOE ALEMAN assisted me in trying to resolve an issue I was faced with. He was VERY KNOWLEDGEABLE, PROFESSIONAL, HELPFUL AND COMPASSIONATE. I'm SO THANKFUL ?? I GOT HIM ON THE LINE WHEN I CALLED ABOUT THIS MATTER. HE IS A GREAT ASSET TO THE COMPANY.

Barbara is very efficient. She's always very helpful! It seems like she never sleeps at night and is always working too. My inquires are always answered within the same day and if not, the next?NEVER days later. Thank you!

I just want to thank Veronica for her help with my father?s bill. She helped him so much and was very caring and understanding. My dad is older and she was very helpful to him.

When you are in a member oriented business like a private country club, you don't often have to turn members over for collections... but when we do...Barbara and her team make it an easy, pain-free process! From being able to upload all the paperwork right to the website, and getting an assignment acknowledgement shortly thereafter, to the phone call and email exchanges as we keep each other updated with new info, Barbara is always amazing, patient, personable and professional. We've been contacted by other

I am here to say that Veronica is absolutely amazing and fabulous! I had a person yesterday from the same company who was very rude to me and of course I'm thinking that's how collection companies act, but today I was pleasantly surprised by Veronica?s kindness, attention to detail, and so very helpful, filled with love and positivity. I really wanted to speak with her supervisor to give her kudos, but Veronica asked me to write a review here. I am a public safety officer which covers fire, police, and para

Felicia Adams was my rep - very friendly and easy to work with, made a courtesy adjustment easily, advised that the debt was not yet reported to credit bureau. good experience.

I am a college student with pretty good credit so when I got the letter In the mail about collections I was so annoyed, however, Felicia Adams was the kind lady who helped me and saved my credit score just in time. Very patient and professional? better customer service than the people who threw me in collections *cough cough quest diagnostics*. She was able to take my payment and give me confirmation and peace of mind :-)

I received the best service from Felicia Adams. She is professional and took her time with all the questions I had. Thank you Felicia!

I would like to take this time to express the impeccable customer service I received from Felicia Adams. She was professional, was able to answer all my questions with a solution. Thank you Felicia for your outstanding service. Melodi Thomas Xo

Representative Felicia Adams, was extremely helpful and patient in addressing the concerns of her client, she was respectful even toned and Professional. In this case she was dealing with an elderly client who had some confusion as to the billing, I am the son of that client, and I was impressed by Mrs. Adams ability to keep Focus and help bring the situation to positive conclusion. Some times there are not enough words to convey gratitude, so I will end by saying thank you Felicia.

Jocelyn is absolutely amazing. Truly goes the extra mile to resolve issues. She has terrific customer service and her soft skills would make her an exceptional employee/leader in any company. I hope this company acknowledges how spectacular she is...and yes, this is a real review.

We called in to settle an unknown debt my mom had through all here medical visits. Mrs Ramos was very polite and experienced. She showed patience and empathy towards my mom and reassured her that she was really there to help. And boy did she!!!! I hope she gets employee of the month recognition

I worked with Felicia Adams today. She was very professional and understanding. Appreciated your help Felicia!

We have worked with this company for a few years now & our office is very happy with the assistance received from Creditors Bureau in collecting debts owed. Good customer service & quick payment turn arounds.

Big shout out to Felicia Adam's for all she did in getting my bill paid! She was very kind and helpful!

I didn't realize I had an outstanding debt until Credit Karma notified me. I called Creditors Bureau and talked to Felicia who quickly sorted everything out for me. She was friendly, professional and very efficient. Thank you!

I've done some work with Courtney and Alex at Creditors Bureau USA and I'm impressed with the depth of knowledge and attention to detail in the collection process. Creditors Bureau USA is a great company and partner!

Getting calls from creditors can be very stressful, but Veronica provided wonderful customer service and was very empathetic and patient, answering all of my questions regarding the bills and ways to pay them.

The representative, Felicia Adams, was professional and extremely helpful in resolving my issue. Felicia offered options, resources and approaches that I was able to apply in order to expedite and resolve my issue.

Felicia Adam's was very helpful, knowledgeable, and courteous. She is the first agent from Ctedit bureau who was able to help us get the problem corrected with Westpac labs.

Felicia Adams was not only courteous and patient but I was handled with true professionalism. I didn't expect to get such pleasant service from a debt collector, who knew? Thanks again, Felicia!

Barbara and team were communicative throughout the process and responded actively with us. It's an unfortunate and uncomfortable position to be in having unsettled debts with customers, but they made the process as headache free as one could ask for. We will absolutely be utilizing their services for these situations in the future.

This was my first experience with an overdue bill. David Rubio was very helpful. Thank you very much, David. June Chatterjee

I spoke to Felicia Adams, she offered me great service and answered questions appropriately.

Called to settle a debt I didn't know I had until I recently ran a credit report. I called and talked to two women, one to get my reference number and one to pay my debt. Both were very nice I was surprised! My address/the collection was 5 years old, I wish I had been notified years ago and could have paid it off!

Felycia Adams was great! She was friendly and able to help me quickly! Thank you!

They have poor customer service and do not provide the information I need.

The best possible experience with a debt collection agency. I worked with an agent named Selicia on a weirdly convoluted collection over the course of a couple weeks, and she managed to not only get everything sorted out and taken care of super quickly, she was also extremely nice about it and helped me repair my credit score. The best!

Ms. Adams was extremely helpful and informative about the process. Adams was very kind and polite. Thank you so much Ms. Adams!

I spoke with Ralph on the phone, who made making my payment through the phone an easy and fluid process. No complaints!

This company is horrible. This guy name Alex was extremely rude and couldn't answer simple questions. Those 5-star reviews are totally fake.

I recently called this company to ask the question regarding credit report, not knowing I was calling the wrong place the representative that took my call was really rude. I could tell he was getting frustrated with me because he was talking to me impatiently and with a rush I kept asking him that I just wanted to get information. At the end he told me I was calling the wrong place. He could of just told me since the beginning that but he let me continue explaining my situation. When I ask him what was exa

Selicia was AMAZING this morning! She was professional, helpful and wonderful to work with. The epitome of what Customer Service should be.

Felicia Adam was great at helping me get my bill taken care of..Thank you!

I have heard tons of horror stories about debt collectors. My experience with CBU did not line up with any of them. The agent, Mrs. Davis and her manager were kind, courteous, and even helped me to fix my credit report. No one likes forking up cash but CBU made this as painless as possible. Thank you guys!

Today I called to solve a problem and Felicia Adams assisted me to get everything done with professionalism and patience. Thank you!

Very good experience, paid off my debt very easily. Help me find my account too. I only knew what was on my credit report which didn't give me my account number.

Very nice. Patient. Miss Adams was my contact.

Didn't return my call from previous, but was able to process my payment today via phone and provided a Confirmation #. Haven't seen a receipt in my email as was promised.

All these reviews are posted by the either the owner or employees. They have saved my credit card information when I opted not to on the website and have used it to charge my card whenever they like. BEWARE OF THESE SCAMMERS.

Ralph was a huge help and guided me through the next steps for my situation.

Felicia is awesome and assisted me with removing an older paid debt from my credit report

I had an old bill show up with them and I was able to call and get it settled without anyone being rude. Very easy going and helpful.

Felicia Adams was helpful and reasonable in our call.

Mr. Ralph was an exceptional representative today. Thank You Sir.

Ralph was really understanding and helpful. He understands the struggles.

Felicia Adams was so greatly helpful and informative!

I've been told to call this place and this place and I've been very patient since I've worked multiple types of customer service jobs and whoever I talked to just gave me attitude after I explained why I sound frustrated and what I needed help with

When I called the first time, the customer service person was very unwilling to negotiate citing their client?s precise instructions which I know is BS. Because their job is to collect money no matter what,

Selicia Adam?s was very helpful resolving a issue I had Thank you!

Selicia has an amazing customer service!

Mrs Adams did great help me

Ralph was very helpful ??

very rude customer service specialy LUIS. i called for a assistance but he is very rude and unfrofessional.

Good experience with Felicia Adam?s

they are violating your HIPAA rights do not respond to them

Ralph helped me today!

Felicia Adams was great.

Felicia was fantastic