*Note: CPAs may specialize in different areas. Be sure to check credentials and service offerings.*
If this is your first time working with a CPA, don’t worry — most professionals offer a free consultation and will walk you through what to expect. You may be asked to complete an intake form, share financial documents, or set clear goals for your session.
*Note: Every CPA operates a bit differently. Don’t hesitate to ask questions before committing.*
*Tip: Organize your documents in advance to save time and ensure accuracy.*
*Note: Preparation helps you make the most of your CPA’s expertise.*
*Note: Every CPA is different — take time to find one who fits your goals and style.*
4710 Hixson Pike
Hixson, Tennessee 37343
This place was awesome. I'm new to town and late doing my taxes, but Natasha was great. When I called if they were able to take new customers, she was welcoming, clear, concise, knowledgeable, polite and honest. Said I could come down that day and bring in my papers. She gave me a fair price and was able to work with me on a time and date to come in and sign.
I couldn't recommend this place more! Natasha is great--I've worked with (and known) her for years. She's incredibly knowledgeable, so kind and patient, and always willing to help. Really appreciate her!
Crowe-Mallette did my tax returns for 2024, and they did an excellent job. They were great to work with and found some deductions I wasn?t aware of. Plus, they filed the returns for me including federal and state tax returns. Highly recommended.
Natasha has been amazing the last 3 years helping me with my taxes and now building a business. Always answers any questions in a way that makes sense! Awesome!
I instantly felt better at the very first call! I was so distraught and Natasha talked me through everything I needed to do. I feel like I?m in good hands thank you so much you have no idea how much you helped me already. ??
Tax time is a lot less of a headache when you've got this awesome team on your side! Thank you to NaTasha for helping me through this tax season!
For multiple years they have done an excellent job with our Tax Returns. Very knowledgeable and trustworthy to get things done in a timely manner.
We highly recommend Stephen and his staff. They are wonderful to work with, fast & offer a wide range of accountant services!
Crowe - Mallette have done my taxes for the last 9 years. I wouldn?t trust anyone else to do my taxes. Top Notch
Very responsive team and easy to work with. They have simplified my life during tax time. Would definitely recommend to friends and family.
BEST customer service! I appreciated Natasha from the moment I walked into the office. She made me feel at ease & explained to me the process of how they would prepare my different individual tax strategy . She gave me her card with a number to text, and said text me anytime. I sure did! I asked my questions, received quick responses & answers I needed to greatly reduce the tax season anxieties! Uploading documents to the very user friendly portal was great and easy to do, I filed everything electronically.
Great experience! Ken is knowledgeable, professional and extremely helpful. Natasha is fantastic and a delight to work with, she answered all my questions and kept me up to date on everything. You know your being taken care of by everyone here, this is the first time not filing my own taxes and they made it a breeze. Awesome atmosphere as well, if you're looking for a cpa, look no further. Highly recommend!
As business owners specializing in trucking, we were having difficulty finding a CPA firm that understood the nuances of the trucking industry and shared the same communication philosophy. We found both with Ken Mallette and his amazing team. Not only do they provide expert insight and ongoing guidance, they make our small firm feel just as important as if we were a large enterprise. We appreciate the knowledge and expertise the firm provides and value their commitment to excellence - and to the success of
Ken and his team keep track of all the boxes that need to be checked when it comes to my business taxes. It?s so nice to have them shoulder this burden. I can rest easy knowing they have covered every base. ~Christi C.
NaTasha made tax prep so easy for us. Her kindness & professionalism were not overlooked. Ken is amazing. Thank you both for your help.
This place is the best . Natasha is so in tune we're making sure everybody is welcome she's also there to help with any needs if you need them also everybody else at the place is very helpful also one of the best places I had the pleasure of using for my business
Detailed explanations of services provided and expectations moving forward. Would highly recommend.
Stephen, Natasha, and Autumnn were absolutely wonderful to work with. The process was extremely easy. The website was seamless as far as uploading and reviewing documents. No need to come to the office as everything was done electronically. I had a pretty complicated situation and return this year, and I felt completely at ease. The entire process was stress free for me. Highly recommend!
I?ve used Crowe-Mallette now for several years and the personal touch and friendly, responsive customer relations are what separate this organization from the competition. Ken and Natasha are awesome to work with and I would absolutely recommend you give them the opportunity to serve your financial needs. Thanks team CMA!
I have used Crowe-Mallette the past few years to file my taxes and I?ve loved it! So informative, patient and personable! Natasha has made the process so easy and so helpful! Love the office and will continue to trust them with my finances!
I have been a satisfied client of Crowe-Mallette for many years. Natasha Stephens is my primary point of contact with the CPAs. She is very responsive and helpful with my questions and special requests. I recommend this team for your tax preparation needs.
In all fairness, I am not a client. They may be very good at what they do. I called them today. I explained to the gentleman with whom I spoke that I was in need of a probate CPA. Did they have someone there who specialized in probate dealings? He said he did not know and that he would have to check BUT they (the firm) could not help me with anything until I came in for an appt. I said that I understood but that I first needed to know if they had anyone who specialized in probates. He again said he didn?t k
My Family and I have been very satisfied all through the years with Crowe-Mallette Assoc. I really appreciate NaTasha and all that she does to make you feel comfortable and she is very Knowledgeable in the Business. They did Our Taxes in a quick fashion which was nice! I would really recommend this group of Fine People. June Carlock McCollum
We started a part time business the end of 2021. We tried to figure out all of the federal and state tax forms ourselves, but soon figured out that we needed help to prepare all of the tax forms associated with our business and our personal taxes. I looked on the BBB website for someone to help us and that is where we found Crowe- Mallette & Associates. They had a top rating from the BBB and they were quick to answer many of our questions in an introductory email. This was followed up with a zoom meeting wi
Very professional staff and prompt with replies to any questions or concerns. I submitted everything online to them and the taxes were completed super fast. We have used Crowe-Mallette and Associates for several years now and I would recommend.
Natasha handled everything in helping me setup my business in GA after moving here from SC. It took one more thing off my plate so I can focus on my business. Thank you so much!
Autumnn has taken very good care of my bookkeeping. She always communicates well with me when there are questions. She is very open to my questions as well. I have always had a great experience with all the staff.
We were looking for a new tax accountant and am very pleased with the quick response and professionalism from Crowe-Mallette. We are especially pleased that they have a client portal for confidential online documents. We look forward to working with them.
I am so thankful for Crowe-Millette & Associates. They are attentive and most helpful and very reliable. Highly recommended in my book. The staff is amazing and always makes me smile and are always very friendly.
Hello all and welcome to my Rant about this Tax Firm. I am Retired Military and Life long Tax Payer so I?m not new when it comes to tax services. Crowe-Mallette & Associates have been my Tax Guru?s for 3 years now and I have No plans to leave! This Group of Well Educated, Caring Professionals is definitely a Class above the rest, I have showed up unscheduled, texted, emailed and called with all manner of questions and concerns, to which I have been met with Smiles, Consideration and Professional Answers to
Natasha S. has been doing our taxes for a few years now. She is very helpful and covers the details. We will continue to have Crowe-Mallette do our taxes.
Ken is a great guy! Really straightforward and helpful. He helped me start an LLC and answered all my questions regarding the process. Looking forward to using this group in the future. A+
Natasha and staff were thorough and professional with preparing my return! I called at the beginning of April, Natasha returned my call quickly and my tax return was completed promptly.
I am so grateful for the secure online portal that allows me to upload my documents and receive documents from CMA. Such a time-saver in today's busy world. Autumnn's attention to detail and thoroughness keeps my bookkeeping up to date and I can always trust they are accurate. Thank you CMA!!
Autumnn is very knowledgeable and professional. She has been a huge help with tax strategy and accounting practices. I highly recommend Autumnn and the work that she does.
NaTasha Stephens and Stephen Kelley did a great job of getting my taxes done in a timely manner and saved me a ton of money in the process. Their professionalism is greatly appreciated!
NaTasha has always been very professional and courteous when I called. She takes her time to answer questions. Happy to do business with them.
Highly recommend! They are awesome. Very helpful and takes the stress out of your business.
It's been great working with Crowe-Mallet for the past 10 years or so for my business and personal accounting. Thanks Ken, Julie, Natasha, and Autumn!
Very helpful ! Natasha took the time to advise on several tax concerns that I had from previous filings and I?m not even a client , but will be . When they look out for your best interest that?s a win win for me! Thankful!
Thanks for all the the business growth knowledge and tax assistance.
They are awesome, reliable, and know what they are doing. The office manager went above and beyond for us. The lady named Tasha was just the nicest thing. A breath of fresh air.
Very helpful and friendly. My dad referred me to them. He?s used them for a couple of years now I think and he has had great things to say. Definitely recommend them!
Payroll services are excellent. Always available with helpful hints and advice. System is super easy to use and will reduce your stress levels and make life much easier.
Ken and his team are always great to work with! They manage both my books and my taxes which allows me to focus more time doing what I do professionally.
Excellent service. Highly recommended !!
Greatly helped me by preparing my taxes and answering all the questions I had. Highly recommend. Natasha was very helpful and quick to respond.
I had an appointment with Ken Mallette concerning investment possibilities. Ken was very nice and gave me a lot of information I needed to make the best investment decision. I highly recommend them!!
Crowe Mallet saved me so much money on my taxes this year!! Natasha was very eager to help when I got to the office and I would highly recommend them to anyone!!
Highly recommend if you?re looking for any kind of financial help. I?ve been a loyal client of the Mallette?s for roughly 10 years. Will never go anywhere else!!!
I was very pleased with everything about the meeting on Tuesday, March 2. I had all of my questions answered and was very comfortable with the arrangements. Thank you very much for the fine service.
It's been great working with Autumnn, she has always been so helpful and patient. I will always highly recommend!
Our tax return was completed in a timely fashion, and Natasha was very responsive to communications.
Our appointment went very well. Everyone was very nice & made us feel welcome. They answered all our questions. We will be using their services in the future.
Excellent service. Ken is very professional, knowledgeable and a sense of humor hard to find in the accounting world. Highly recommend!
Extremely knowledgeable, patient and thorough. Would absolutely recommend for any tax/IRS related concerns.
Great service! Been doing business with Ken and Julie for years and they are amazing! They truly care about my business.
Quick & Easy always there to help. Very professional, worth every penny for complicated tax filings.
Autumnn is always quick to respond to our messages and very knowledgeable, a pleasure to work with!
Great company!! We've used them for years to do our taxes and they never disappoint!!
Autumn was awesome. Had a time sensitive issue that she jumped on and got it done!
A well organized firm that offers prompt friendly service and tax strategies that will save you money.
It was a pleasure working with Autumnn! Very knowledgeable & professional!
Always professional and on point. Handles any problems that arise quickly and efficiently. :)
Quick, efficient, and very friendly. Job well done. Thank you!
Great experience - Highly recommend.
Always responsive to my questions. Really appreciate them.
Amazing customer service.
Great service and expert advice!
Professionals, being prompt and reliable to produce accurate results.
Outstanding and fast
Look for a Certified Public Accountant (CPA) license, which ensures they’ve passed rigorous exams and meet state requirements. Check for relevant experience in your industry, additional certifications like CFA or CMA, and membership in professional organizations like the AICPA. Verify their credentials through state licensing boards.
Use online directories like the AICPA, CPAverify, or state CPA societies. Search platforms like Yelp or Google for local CPAs with reviews. Ask for referrals from business associates, friends, or financial advisors. Local chambers of commerce can also provide recommendations.
A CPA is a licensed professional who has passed the CPA exam and met state requirements for education and experience. An accountant may lack this certification and could have varying levels of expertise. For complex tasks like tax audits or financial reporting, a CPA is typically more qualified.
Ask about their experience with your specific financial needs, such as tax preparation, small business accounting, or estate planning. Review their website or LinkedIn for case studies or client testimonials. Inquire about their client base to ensure they handle similar financial situations.
Yes, reviews provide insight into a CPA’s reliability, communication, and performance. Check platforms like Google, Yelp, or the Better Business Bureau for client feedback. Look for patterns in reviews, but verify their authenticity, as some may be biased or outdated.
Visit your state’s Board of Accountancy website or use CPAverify.org to check a CPA’s license status. Confirm their license is active and check for any disciplinary actions or complaints. This ensures they’re in good standing and meet professional standards.
Ask about their experience with your financial needs, fee structure, availability, and communication style. Inquire how they handle tax filings, audits, or financial planning. Ask for references or examples of similar work to assess their expertise and fit.
Fees vary based on location, services, and complexity. Basic tax preparation may cost $150-$500, while business accounting or audits can range from $1,000 to $10,000+. Request a detailed fee structure upfront and compare quotes from multiple CPAs.
Yes, many CPAs offer remote services through secure online platforms for document sharing and virtual consultations. Ensure they use encrypted tools for data security. Remote CPAs can be effective if they understand your local tax laws or business regulations.
During consultations, evaluate their ability to explain complex financial concepts clearly. Ask sample questions about taxes or financial strategies and note their responsiveness and clarity. Good communication ensures you understand their advice and fosters a productive relationship.
Beware of CPAs who guarantee specific tax refunds, lack a valid license, or have disciplinary actions on record. Avoid those with poor communication, vague fee structures, or negative reviews highlighting unethical behavior. Always verify their credentials independently.
Large firms offer more resources and specialized teams but may charge higher fees. Solo practitioners often provide personalized service and lower costs but may have limited availability. Choose based on your needs, budget, and preference for personalized attention.
For individuals, annual meetings for tax preparation may suffice. Businesses may need quarterly or monthly check-ins for bookkeeping, tax planning, or financial reporting. Discuss your needs upfront to establish a meeting schedule that aligns with your financial goals.
Yes, many CPAs handle both, but confirm their expertise in both areas. Ask about their experience managing personal taxes and business accounting simultaneously. Ensure they can balance both without compromising attention to your specific financial needs.
Discuss concerns directly with your CPA to resolve issues. If unresolved, check your contract for termination terms. Seek a new CPA by researching reviews, credentials, and referrals. Request your financial records to ensure a smooth transition to a new professional.