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Don's Tax Service

Don's Tax Service

Reviews Summary

Most reviews are highly positive (5-star), praising excellent service, knowledgeable staff, and personalized care. Many highlight timely, friendly, and professional assistance, with some mentioning specific savings on taxes. A few negative reviews cite poor communication, errors, and unresponsive management, particularly with direct deposit issues or delayed returns. Overall, satisfaction is high, with recurring clients appreciating consistent quality, though isolated complaints note significant service failures.

About This Listing

Bookkeeping
Business Consulting
Financial Statements
Payroll
Tax Preparation
IRS Representation
QuickBooks

Who Can Work with a CPA?

Individuals seeking tax prep, retirement planning, or financial advice
Small business owners needing bookkeeping, payroll, or tax compliance
Freelancers and contractors with 1099 income or complex returns
Couples planning finances together or managing joint returns
Investors with capital gains or rental property income
Anyone looking for year-round financial guidance and peace of mind

*Note: CPAs may specialize in different areas. Be sure to check credentials and service offerings.*

First-Time Clients

If this is your first time working with a CPA, don’t worry — most professionals offer a free consultation and will walk you through what to expect. You may be asked to complete an intake form, share financial documents, or set clear goals for your session.

What to Know Upfront:

Documentation Bring your most recent tax returns, income details, and any financial concerns
Availability Appointments fill up quickly during tax season — book early if possible

*Note: Every CPA operates a bit differently. Don’t hesitate to ask questions before committing.*

What to Bring

Government-issued ID for verification
Tax documents (W-2s, 1099s, investment summaries, etc.)
Receipts or logs for deductible expenses, donations, or mileage

*Tip: Organize your documents in advance to save time and ensure accuracy.*

Preparing for Your Appointment

Write down any financial goals or questions in advance
Check if your CPA offers virtual sessions or document uploads
Bring a notebook or use a notes app for key takeaways
Know your deadlines for filing, payments, or compliance

*Note: Preparation helps you make the most of your CPA’s expertise.*

How to Get Started

Use our directory to find highly reviewed CPAs near you. Reach out directly to schedule your consultation.

Other Helpful Info

Many CPAs offer both in-person and remote consultations
Fees may be flat-rate, hourly, or based on service complexity
Some CPAs specialize in industries like healthcare, real estate, or tech
Check for client reviews and credentials (CPA license, EA, etc.)

*Note: Every CPA is different — take time to find one who fits your goals and style.*

Features

Bookkeeping
Business Consulting
Financial Statements
Payroll
Tax Preparation
IRS Representation
QuickBooks

Contact Information

Address

2710 W Main St

Rapid City, South Dakota 57702

Visit Website Call Now Get Directions

Hours

Sunday Closed
Monday 8AM-5PM
Tuesday 8AM-5PM
Wednesday 8AM-5PM
Thursday 8AM-5PM
Friday 8AM-12PM
Saturday Closed

Customer Reviews

This was a great experience! The staff and Tom taking care of our return was great, I think he went beyond what we were expecting and explained everything we needed for him to handle our return. We couldn't have asked for more. We will refer anyone who's looking for help on their returns to Ashland. Than you again, we'll be back next year for sure!

This year?s tax filing was amazingly easy thanks to Don?s Tax Service and their online filing app, Tax Dome! Submitting our tax records was never easier, especially with Tax Dome?s scan and upload tool! Thank you!

We have had our taxes prepared with Don?s tax service for many years and they?ve always done excellent work. Very timely too.

I have been using this firm for the past 5-6 years. We have always been happy with the expertise and customer satisfaction from our tax preparer, Tom Conner.

I have been coming to this office for my taxes for about 5 years & have always had a great experience, staff is knowledgeable & very friendly, keep up with all that you do :) :)

10 stars! I Always look forward to my appointment with Lucas Ashland he?s so friendly and makes everything very easy to understand. He saves us so much stress and we will keep him for as long as we can. The front desk is always very warm & accommodating also. I recommend this place to everyone.

Tom Conner is the best! I hope he gets paid top $$$. Pleasure to work with!!

I am very happy with the service provided me by Cheri DeLong. I'll be back.

I've been using them for two years and honestly, I've never been met with kinder service anywhere. I regularly work with four different staff members for business and personal taxes and accounting. Shockingly cheap for how much they do for me. I have a lot of anxiety around making everything right with my taxes and they have made me feel welcome to call or come in any time with questions. Someone even offered to mail my daughters letter to Santa this year! Every single person I've worked with here has been

I have been going to Cheri DeLong with Don's Tax Service for a couple of years. She is THE BEST! She goes above and beyond to make sure you understand everything about your taxes, and gives awesome advice on how to be set up for success the following tax season. She is so personable and sincere. You can see her passion in her work. If you're looking for someone to trust with your tax information, Cheri is the one to see!

Amazing customer service. They knew I was from 2 1/2 hours away, night shift worker and did everything possible to get me an appointment that same day. The most AWESOME staff, very knowledgeable and willing do that extra for their clients. Thank you and I'm so happy to be back with Jackson Hewitt!

Very helpful and so nice to work with. Ecxellent Service

Speedy service, helpful receptionists, reasonable pricing. Thank you.

Bruce Ashland and his staff are awesome!

We were new clients, 5 mistakes were made, tax return still not received after 14 weeks, no communication when I asked questions, and return will be less then what I have documented from the accountant. Still waiting for our return. My biggest concern is how we were treated through the process. We have very basic taxes ??. Paid way too much for this service and they were not concerned at all.

I enjoy the professional treatment in a very comfortable environment. I am so glad I started with them 2 years ago. Hats off to Jen at the front desk!

My fianc? used Dons tax service/Jackson Hewlett, they messed up the direct deposit information. My fiance called to try to get it resolved the manager would not return her calls, employees refused to help out. Asked to speak to the owner Bruce Ashland whom was in the office at that time, was denied to speak to him as well. Then was pretty much told it's our problem not theirs after paying these people nearly $500. We will never be back to Don's or any Jackson Hewlett.

They are awesome! They answered my questions thoughly And professionally. I'm new to town and they directed me to other folks that could help me with other needs! I will continue to go back to them!! Thanks alot guys!!

Great customer service!

Cheri was very helpful, patient and honest with me regarding my complicated tax return

Cheri helped me through the tax process and saved me and my significant other from paying too much to the tax man.

Dont waste your time , people be fake and Comunicate through only email

Always great service.

Cheri is a great resource. Very helpful

Frequently Asked Questions

What qualifications should I look for in a CPA?

Look for a Certified Public Accountant (CPA) license, which ensures they’ve passed rigorous exams and meet state requirements. Check for relevant experience in your industry, additional certifications like CFA or CMA, and membership in professional organizations like the AICPA. Verify their credentials through state licensing boards.

How do I find a CPA in my area?

Use online directories like the AICPA, CPAverify, or state CPA societies. Search platforms like Yelp or Google for local CPAs with reviews. Ask for referrals from business associates, friends, or financial advisors. Local chambers of commerce can also provide recommendations.

What’s the difference between a CPA and an accountant?

A CPA is a licensed professional who has passed the CPA exam and met state requirements for education and experience. An accountant may lack this certification and could have varying levels of expertise. For complex tasks like tax audits or financial reporting, a CPA is typically more qualified.

How do I know if a CPA specializes in my needs?

Ask about their experience with your specific financial needs, such as tax preparation, small business accounting, or estate planning. Review their website or LinkedIn for case studies or client testimonials. Inquire about their client base to ensure they handle similar financial situations.

Should I check a CPA’s reviews before hiring?

Yes, reviews provide insight into a CPA’s reliability, communication, and performance. Check platforms like Google, Yelp, or the Better Business Bureau for client feedback. Look for patterns in reviews, but verify their authenticity, as some may be biased or outdated.

How can I verify a CPA’s license?

Visit your state’s Board of Accountancy website or use CPAverify.org to check a CPA’s license status. Confirm their license is active and check for any disciplinary actions or complaints. This ensures they’re in good standing and meet professional standards.

What questions should I ask during a CPA consultation?

Ask about their experience with your financial needs, fee structure, availability, and communication style. Inquire how they handle tax filings, audits, or financial planning. Ask for references or examples of similar work to assess their expertise and fit.

How much should I expect to pay for a CPA’s services?

Fees vary based on location, services, and complexity. Basic tax preparation may cost $150-$500, while business accounting or audits can range from $1,000 to $10,000+. Request a detailed fee structure upfront and compare quotes from multiple CPAs.

Can I work with a CPA remotely?

Yes, many CPAs offer remote services through secure online platforms for document sharing and virtual consultations. Ensure they use encrypted tools for data security. Remote CPAs can be effective if they understand your local tax laws or business regulations.

How do I assess a CPA’s communication skills?

During consultations, evaluate their ability to explain complex financial concepts clearly. Ask sample questions about taxes or financial strategies and note their responsiveness and clarity. Good communication ensures you understand their advice and fosters a productive relationship.

What red flags should I watch for when screening a CPA?

Beware of CPAs who guarantee specific tax refunds, lack a valid license, or have disciplinary actions on record. Avoid those with poor communication, vague fee structures, or negative reviews highlighting unethical behavior. Always verify their credentials independently.

Should I choose a CPA from a large firm or a solo practitioner?

Large firms offer more resources and specialized teams but may charge higher fees. Solo practitioners often provide personalized service and lower costs but may have limited availability. Choose based on your needs, budget, and preference for personalized attention.

How often should I meet with my CPA?

For individuals, annual meetings for tax preparation may suffice. Businesses may need quarterly or monthly check-ins for bookkeeping, tax planning, or financial reporting. Discuss your needs upfront to establish a meeting schedule that aligns with your financial goals.

Can a CPA help with both personal and business finances?

Yes, many CPAs handle both, but confirm their expertise in both areas. Ask about their experience managing personal taxes and business accounting simultaneously. Ensure they can balance both without compromising attention to your specific financial needs.

What should I do if I’m not satisfied with my CPA?

Discuss concerns directly with your CPA to resolve issues. If unresolved, check your contract for termination terms. Seek a new CPA by researching reviews, credentials, and referrals. Request your financial records to ensure a smooth transition to a new professional.

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