Rae's Income Tax

Rae's Income Tax

Reviews Summary

The reviews show a polarized consensus with many 1-star ratings criticizing poor service, overcharging, and tax errors, while 5-star ratings praise professionalism, expertise, and trustworthiness, particularly highlighting one staff member. Negative experiences focus on dishonesty and incompetence, while positive reviews emphasize reliability and long-term satisfaction. The business appears divisive, with strong loyalty from some clients and severe dissatisfaction from others.

About This Listing

Who Can Work with a CPA?

Individuals seeking tax prep, retirement planning, or financial advice
Small business owners needing bookkeeping, payroll, or tax compliance
Freelancers and contractors with 1099 income or complex returns
Couples planning finances together or managing joint returns
Investors with capital gains or rental property income
Anyone looking for year-round financial guidance and peace of mind

*Note: CPAs may specialize in different areas. Be sure to check credentials and service offerings.*

First-Time Clients

If this is your first time working with a CPA, don’t worry — most professionals offer a free consultation and will walk you through what to expect. You may be asked to complete an intake form, share financial documents, or set clear goals for your session.

What to Know Upfront:

Documentation Bring your most recent tax returns, income details, and any financial concerns
Availability Appointments fill up quickly during tax season — book early if possible

*Note: Every CPA operates a bit differently. Don’t hesitate to ask questions before committing.*

What to Bring

Government-issued ID for verification
Tax documents (W-2s, 1099s, investment summaries, etc.)
Receipts or logs for deductible expenses, donations, or mileage

*Tip: Organize your documents in advance to save time and ensure accuracy.*

Preparing for Your Appointment

Write down any financial goals or questions in advance
Check if your CPA offers virtual sessions or document uploads
Bring a notebook or use a notes app for key takeaways
Know your deadlines for filing, payments, or compliance

*Note: Preparation helps you make the most of your CPA’s expertise.*

How to Get Started

Use our directory to find highly reviewed CPAs near you. Reach out directly to schedule your consultation.

Other Helpful Info

Many CPAs offer both in-person and remote consultations
Fees may be flat-rate, hourly, or based on service complexity
Some CPAs specialize in industries like healthcare, real estate, or tech
Check for client reviews and credentials (CPA license, EA, etc.)

*Note: Every CPA is different — take time to find one who fits your goals and style.*

Contact Information

Address

319 S Main St A

Santa Ana, California 92701

Hours

Sunday Closed
Monday 10AM-6PM
Tuesday 10AM-6PM
Wednesday 10AM-6PM
Thursday 10AM-6PM
Friday 10AM-6PM
Saturday 10AM-6PM

Customer Reviews

Do not do your taxes here ever avoid coming here and getting ripped off. And reported to the irs so they can closed this placed l. It's ducking illegal what they charged here.

I've been going to Melissa for years now and i can't imagine going anywhere else. Very professional and she is very knowledgeable of the tax laws and requirements. Would definitely recommend. I can't speak for anyone else aside from Melissa but knowing her work ethic, i don't think she would hire inexperienced staff.

Went there 2 years rn a row, first year was good, but 2024 was awful service, charge me 450dlls for two forms, dishonest and tricky workers.

My experience was horrible and don't recommend anyone to go get their taxes done with them ! This guy was trying to scam me !this guy that I was going to do my taxes with tried to charge me "BANK FEES" that don't exist!!!! Not just one but about 6 ..... I tried to ask him what he was charging for and all he would keep saying was BANK FEEs BANK FEE for every thing ! I payed 20 $for an estimate and since I kind of felt like something was wrong and I told the guy I will come later, I was going to get estimate

I went here my first time this year and never again, I had ask how much to do my taxes and Melissa told me two hundred and something yet I got charged almost $400. I asked for DD and i got it in a check sent to the office and the check was still off by $9 that?s crazy NEVER AGAIN RAE?S INCOME TAX

Melissa is the Best!!! I'll be there for many years,and everything is ok.till today,thanks so much Melissa

Melissa is great! So glad I made the switch and started going here.

Horrible service do not know what they are doing messed up my taxes two years in a row

Bad customer service

Great tax place I say its number one in all Santa ana, very helpfull and polite.

Nice, and professional service I would recommend this place

Awesome customer service and help.

Been coming here since 2012.

Melissa is awesome !

(Translated by Google) Excellent place, everyone is very professional, but for me, Melissa has always helped me at every turn. She's an excellent person and I can fully trust her. Recommended ?? (Original) Exelente lugar, muy profesionales todos pero para mi, Melissa siempre me a ayudado en todo momento, exelente persona y pueden confiar plenamente. Recomendado ??

(Translated by Google) I have been doing my taxes with Damian for 13 years and well there is nothing to say, simply the time I have there with them says it all, recommended (Original) Tengo 13 anos haciendo mis taxes con damian y bueno ni hay nada que decir simplemente el tiempo que tengo ahi con ellos lo dice todo recomendado

(Translated by Google) Excellent! 100% recommended with Melissa and Irene, ?? (Original) Exelente! Recomendado 100% con Melissa e Irene, ??

Frequently Asked Questions

What qualifications should I look for in a CPA?

Look for a Certified Public Accountant (CPA) license, which ensures they’ve passed rigorous exams and meet state requirements. Check for relevant experience in your industry, additional certifications like CFA or CMA, and membership in professional organizations like the AICPA. Verify their credentials through state licensing boards.

How do I find a CPA in my area?

Use online directories like the AICPA, CPAverify, or state CPA societies. Search platforms like Yelp or Google for local CPAs with reviews. Ask for referrals from business associates, friends, or financial advisors. Local chambers of commerce can also provide recommendations.

What’s the difference between a CPA and an accountant?

A CPA is a licensed professional who has passed the CPA exam and met state requirements for education and experience. An accountant may lack this certification and could have varying levels of expertise. For complex tasks like tax audits or financial reporting, a CPA is typically more qualified.

How do I know if a CPA specializes in my needs?

Ask about their experience with your specific financial needs, such as tax preparation, small business accounting, or estate planning. Review their website or LinkedIn for case studies or client testimonials. Inquire about their client base to ensure they handle similar financial situations.

Should I check a CPA’s reviews before hiring?

Yes, reviews provide insight into a CPA’s reliability, communication, and performance. Check platforms like Google, Yelp, or the Better Business Bureau for client feedback. Look for patterns in reviews, but verify their authenticity, as some may be biased or outdated.

How can I verify a CPA’s license?

Visit your state’s Board of Accountancy website or use CPAverify.org to check a CPA’s license status. Confirm their license is active and check for any disciplinary actions or complaints. This ensures they’re in good standing and meet professional standards.

What questions should I ask during a CPA consultation?

Ask about their experience with your financial needs, fee structure, availability, and communication style. Inquire how they handle tax filings, audits, or financial planning. Ask for references or examples of similar work to assess their expertise and fit.

How much should I expect to pay for a CPA’s services?

Fees vary based on location, services, and complexity. Basic tax preparation may cost $150-$500, while business accounting or audits can range from $1,000 to $10,000+. Request a detailed fee structure upfront and compare quotes from multiple CPAs.

Can I work with a CPA remotely?

Yes, many CPAs offer remote services through secure online platforms for document sharing and virtual consultations. Ensure they use encrypted tools for data security. Remote CPAs can be effective if they understand your local tax laws or business regulations.

How do I assess a CPA’s communication skills?

During consultations, evaluate their ability to explain complex financial concepts clearly. Ask sample questions about taxes or financial strategies and note their responsiveness and clarity. Good communication ensures you understand their advice and fosters a productive relationship.

What red flags should I watch for when screening a CPA?

Beware of CPAs who guarantee specific tax refunds, lack a valid license, or have disciplinary actions on record. Avoid those with poor communication, vague fee structures, or negative reviews highlighting unethical behavior. Always verify their credentials independently.

Should I choose a CPA from a large firm or a solo practitioner?

Large firms offer more resources and specialized teams but may charge higher fees. Solo practitioners often provide personalized service and lower costs but may have limited availability. Choose based on your needs, budget, and preference for personalized attention.

How often should I meet with my CPA?

For individuals, annual meetings for tax preparation may suffice. Businesses may need quarterly or monthly check-ins for bookkeeping, tax planning, or financial reporting. Discuss your needs upfront to establish a meeting schedule that aligns with your financial goals.

Can a CPA help with both personal and business finances?

Yes, many CPAs handle both, but confirm their expertise in both areas. Ask about their experience managing personal taxes and business accounting simultaneously. Ensure they can balance both without compromising attention to your specific financial needs.

What should I do if I’m not satisfied with my CPA?

Discuss concerns directly with your CPA to resolve issues. If unresolved, check your contract for termination terms. Seek a new CPA by researching reviews, credentials, and referrals. Request your financial records to ensure a smooth transition to a new professional.