Vyde Tax & Accounting

Very good service, really like the convenience of the online access. Have no complaints, but we stopped using the service because we had paused using our LLC, so we didn't have any use for the service anymore. While we needed it, it was top notch!

Scheduled a consultation appointment online and they completely ignored me. I got the automatic email and text that my meeting was going to start soon yet they never called me. I schedule a second consultation and actually got a call, but the "tax consultant" lady is so bad at using the phone that she muted me within the first 3 minutes of the call and didn't realize it. She also was quite rude and didn't listen to what I was saying in the 3 minutes she could actually hear me. Terrible representative of the

This company OVER-promised and UNDER-delivered. Their "tech platform" doesn't work!! They say they have their own accounting system.... and get you off of Quickbooks. HOWEVER, you do not have visibility into your own finances because the basic monthly reports and tax estimate functions DO NOT WORK!! BE WARNED my small business friends. You are way better off with a company like HAVEN or just hiring a bookkeeper and tax person. STAY AWAY FROM VYDE-- they changed their name because they had such a bad reputat

DO NOT WORK WITH VYDE. I am unsure how they have any positive reviews. Their system never works so I generally have to manually put it in anyways. Last time I emailed they didn't even answer most of my questions. They're likely going to be late with my taxes and after reading other people's experience, I'm nervous it won't even be correct. I'm over this company and trying to find a new one. So disappointed in myself for letting it go on for so long

Great service for any business but particularly for small businesses where average people like myself do it all. I'm very satisfied and love the integration.

The Vyde Tax and Accounting team supporting me has been nothing short of AMAZING!!! I truly appreciate all they do, how timely they are, their proactivity, and their true care and support for my business needs. 10/10 highly rated and recommended!

Vyde is not a great accountant. Their customer service is abysmal, it seems like they're either taking on too many customers and can't handle the volume, or maybe they just don't care. In either case, I would not recommend them to anyone. I'm a current customer, so I speak from experience.

I cannot believe how difficult it is to get a clear and simple answer out of this company. I gave them two stars instead of one because they properly organized and captured our deductions, at least. But for everything else? Wow. So, had a nice conversation via text with our accountant/representative/whatever on January 6th, they asked us to fill out some tax checklist items in preparation for our LLC's tax return. Those were done to the best of my ability, except for one item, a "state web file number," t

I hated working with this people. Could not reach anyone on the phone. Had to send multiple emails to get a response, and when they had the courtesy to reply, they did not answer our questions. Their customer service is just awful. We will not be using this company again.

My account manager keeps all of my company information updated constantly and makes me aware of any items that need clarity from our end. This gives our company a great sense of security knowing that the financial records are totally in order and there will be no scrambling at the end of the quarter or year. Is also a great resource when any financial numbers are needed for budgeting, monitoring or presentation. Overall great experience.

Vyde.io is a spam factory. I never signed up, never gave permission, yet they keep bombarding me with marketing emails. Unsubscribing does nothing. Shady, unethical, and a complete disregard for privacy. Avoid at all costs.

This company is scams. They give a lot of promises, charging money for "services", but results are zero. Stay away from them if you don't want to lose your money.

If I could give them zero stars, I would. This company is awful. They made significant errors on our taxes (including submitting a return without our signature, filing our income incorrectly, and more), are a nightmare to reach, hire inexperienced tax advisors, and have poor communication. They cost us a significant amount of money due to late filings and have zero sense of urgency. The one competent tax advisor I talked to seems to now no longer work for them. Stay far, far away from this business.

If not sure on your business needs and wants they are very accurate with anything you need I really like the company commitment

TLDR: I'm very disappointed in this company's lack of professionalism. I feel like I was baited into what was effectively a marketing scam. Interacting with this company has been a big waste of my time, and I think they were just trying to mine data on me and my LLC. WHOLE STORY: After forming an LLC through IncFile, they recommended that I have a free tax consultation with Vyde, who then scheduled me for a 30 minute consult. The rep mostly did all the talking and asked me a lot of questions about my LLC,

Love these guys. Haley & Margarita in particular have been great to work with

I established my LLC in February 2024 but didn?t officially launch by business until June 2024. Since then, overall service has been good. I?ve had one call with my Tax Accountant which was very helpful. However, the one concern I had and still have is the support and response time of ?my guide?. Candidly, I feel she?s in a reactive mode since responses are delayed in most cases. In a couple of instances, she simply acknowledged my message and advise she would response next business day but nothing. I would

They really help me organize all the paperwork needed for taxes and able to complete it for me and making sure i stay on top of giving them what they need to complete it all. I did wish they mentioned more frequently of other services that they can do for me though to make sure I'm getting my money's worth for how much it is. But otherwise, I recommend.

In my experience, the communication has been very poor. I am dealing with an ongoing issue caused by Vyde's failure to submit the correct documents, which they were provided. I have had to repeatedly reach out for updates, only to receive the same runaround, and my issue remains unresolved. I am now facing a $2,500 penalty due to their mistake, and they are showing no urgency in resolving this matter for my business. I would recommend looking elsewhere for a more personable and thorough accounting firm, whe

They did my 2021 amended return, unfortunately after 1 year I didn?t get any money and they refused to refund my money

Do not give these people your money. The cost for membership went up but for two years in a row my taxes were not done unless I hound them. My taxes for this year still have not been done and my accountant and management refuses to speak with me on the phone. My taxes weren?t done and the accountant somehow can respond to my emails but can?t speak with me on the phone until a week from now. I was told management will call me back but that never occurs. USELESS

Overall a good experience, their portal is easy to use. Scheduling appointments is a bit tricky because you may not get a fast appointment and you do have to make sure you also keep up with deadlines, they?re not going to personally call you to remind you.

Luis Mostacero did such a great job helping me understand my business taxes and my personal taxes to help me save money and put me in the right direction for financial growth.

DO NOT USE THIS COMPANY. Gave them several chances over 2 years to get over the problems they were having. I was with them for over 6 years. They were good in the beginning, but now they don't do anything. My books haven't been updated since February, but I paid for every month. Taxes were not completed correctly or in a timely manner. Good luck getting anyone to give you a straight answer, or even even getting anyone on the phone.

The services I receive from Vyde to run my small business is exceptional. I always get my questions answered quickly and never feel like I'm in the dark. They even do my personal taxes. Highly recommend.

I got a sales call for Vyde service after registering LLC through free service for my small business. The sales lady stated it would be $25 not $125 per month. Even after I repeated stated that the offer was a great deal for $25. I stated to sales lady I don't need if all services but if I had unlimited access to accountants for $25 to answer and tax related questions I would be happy to sign onto service, if it was a miscommunication issue, the agent had multiple opportunities to correct the fee, she conti

Alright, I'm leaving a review because I was confused by how many 5 star reviews they had, and how many 1 star reviews they had. I'm hoping to be inbetween. At the time of writing this it was $180/month which is quite a bit lower than most places. You get what you pay for. Their system wouldn't sync with my banks, which caused the bookkeeping to be totally off. Communicating is super hard with them. I'm going somewhere else...I'm paying double what I was paying, but it's just not worth it for that quality.

The team does a good job of keeping my books straight for my business. They always follow up on questions and are timely with their responses. I have had nothing but a good experience with them.

I've been prepping to use Vyde Tax and Accounting, and I'm impressed with their offerings. They provide excellent support, which makes navigating tax and accounting issues much smoother. The tools they offer are comprehensive and user-friendly, enhancing my overall experience. Highly recommended!

very responsive customer service. unclear user interface. I'd like to see the actual bookkeeping files not just the summary. seems a bit expensive but I'm not sure what others charge. They keep you informed about crucial information to keep your business compliant

Vyde, used to be called Mazuma, is no longer a company I want to work with. My taxes were not completed by the deadline and when I asked about it, they let me know that they file an extension so I am fine. It is now July 28, 2024 and I have not received any sort of update nor do I have an estimated date to when they will be completed.

If there had been a NEGATIVE ZERO Star, it would have been selected; however, a 1 Star was the lowest applicable choice but definitely not deserving. I strongly advise against using Vyde. This has been an absolutely awful experience. Their poor communication and lack of responsiveness will cause us to miss an important tax deadline for which we PAID for services weeks ago. Their customer service is nonexistent. Despite multiple attempts to contact them concerning our Personal Returns, our emails have gone

Fair quality & money over the first two years but must have expanded too quickly or something because they cannot handle the work they currently have in remotely reasonable times frames over the past two years. They are consistently 2-5 months behind on book keeping, have not finished my tax return for 2023 (it's July), and it takes over a month and 4-5 attempts for me to even get a response on most emails now. A 5 star rating for the first 2 years and a 1 star rating for the last two averages to a middle

I have called numerous times due to finding out they never filed my taxes to the IRS and never received a call back. Not even the manager of the person handling my account called be back. I do not recommend this company and will be seeking another company to handle of my business needs.

This company is always available for their clients. They're open and professional. Thank you, guys.

My team is so easy to work with and always are attentive to my needs. Communication is easy and informative. I would recommend especially to new business owners who aren?t as versed in tax laws.

At first, I LOVED Vyde, I thought I had found a really great company. My husband and I both own small businesses and we thought they were fantastic. We are using them to file our taxes for the first time as a married couple and business owners. In February we were told everything was done and our taxes would be processed shortly, and we would receive and update. We are now in the middle of May and Vyde had to file an extension for our taxes, and we are still waiting.... extremely unhappy with the price incr

Vyde has been an integral part of my new business by offering book keeping so I have one less thing to worry about. I have also enjoyed the tax assistance that I receive so I can pay my quarterly taxes timely. I highly recommend Vyde for any stage you are in within your business. I cannot be more please with the group of professionals that I work with at Vyde and the work that they do.

Good service overall, with excellent customer support. It's worth noting that more complex or non-standard questions may require additional time for resolution. In my case, it took Mazuma three weeks to address my tax-related inquiry, but they did eventually provide an answer. So far, my experience has been satisfactory.

AVOID AT ALL COSTS! this company is extremely unprofessional! they do not answer calls or emails. they file extensions even though they have the documents to process returns months in advance. they wait until the very last minute of the deadline to file. they did not notify me that my return was rejected until the following month causing me to lose my earnest money deposit and home i was trying to purchase. i do not understand how they are still in business. i will be taking further action

We have been using Vyde for over a year. Any questions we have as it pertains to our business and accounting; we have been given great, quality service. The hub is easy to use, and I check it daily. Thank you Vyde!

I?m so thankful for Mazuma! Anytime we have a question regarding our finances they are there to give good service. All I do is upload our information and they keep our books in order. The fact they help with our taxes too is such a life saver. The convenience is so worth it. I would highly recommend using them when starting your own business and for any other services.

Been with Vyde for several years. They are inexpensive but they are awful. this year out CPA was extremely slow and unresponsive most of the time. He had us owing 6K. We brought our concerns to him, he was arrogant and said he was confident in the preparation. Turns out we were owed a 1,000.00 refund, a 7k swing! This is only the most resent problem, there have been many others. Would not recommend.

Great tax preparation services. The team is super knowledgeable. Pricing is also great. I wish the bookkeeping account links didn?t regularly disconnect so you have to go log back in or your books stop syncing, but that?s only minor. Other than that, responsiveness to emails could be better.

Have had an awful experience with Vyde. Started working with them 6 weeks ago and they have done nothing they have promised. There have been multiple errors on their side on how they set up my account. I have left multiple messages for Lawrence and they have not been returned. I was promised a call from his boss and have not heard anything. I have also sent my tax preparer Ryan multiple emails and no response as well. Lawrence also promised a call back from Ryan?s boss and again nothing. I am starting to

My experience with Vyde has been very good. I love that I can get my questions answered by a CPA when I need it and my books are being kept up. I'd recommend them to any business owner who doesn't want to deal with their own bookkeeping.

We signed up with Mazuma under a recommendation from another small business associate that we know and we have been pleased with the outcome. Their online chat has allowed me to get my questions answered instantly and we were happy with the results of our business and personal tax returns. Uploading the required documents and linking our banking information has been a breeze. I would highly recommend Mazuma.

Mazuma has been super patient and helpful in helping me understand how to start my business and steps I need to take behind the scenes to make sure it is set up for success! They take the stress out of figuring out the ins and outs of starting a business. Well worth the investment!

Makes taxes for small businesses owners like myself successful come April and May. My previous poc was very organized and helped my ensure personal and business taxes were filed correctly and on time.

My taxes where supposed to be done since april, the accountant assigned to me asked me to clarify things for him, and the time he was available was after the tax season was over and he had not filed for an extension, when I was finally able to speak to him he did not know why I had requested the meeting when he is the one that requested a call and was rude as well. I'm a new LLC owner and my expenses aren't entered correctly, its 08/29 and my taxes have not been done correctly and no calls or emails from hi

I am only writing this 5-star review to warn people: my guess is these are all ringers written by folks within Vyde. Do yourself a favor and look very closely at the 1-star reviews. Vyde [then Mazuma] actually botched my 2022 returns so bad I didn't get my refund until 2024 - and that was after tons of threatening letters from the IRS, nerve-wracking phone calls, and one in-person visit at an IRS location an hour away by car. The IRS had not clue one why my returns were so botched - but I sure do! Avoid thi

Vyde has been a great add to help manage our daily expenditures along with being in line for our tax preparation. Takes the headache away so we can focus on our business. I highly recommend Vyde.

I really like the service, dashboard, initial training and the ease of use. The only drawback is that it takes weeks to schedule an appointment with the tax professional. However, the professionals are extremely knowledgeable and helpful.

Absolutely amazing service at a very affordable price for small business accounting. They handle all the bookkeeping and taxes, letting me know how much to pay and when. Vyde is also very responsive to questions whenever they come up.

First time interacting with this company and it was a good experience. My consultant was very knowledgeable and truly cared about my business being compliant with both state and federal laws. He spoke in simple terms that I could understand and went above and beyond to make sure i was clear on the information being given. I highly recommend Mazuma.

We love Mazuma for our small business needs. My husband and I have been working with Kristine for the last year and oh man? she?s amazing!! She explains all the tax info simply and in ways we can understand. She makes tax time so much easier for us. We absolutely love her and will NEVER go anywhere else!

Every time I reach out to my team they?re so supportive and helpful! I have NEVER had a bad experience with my team and I?ve been a customer for years. I definitely think I made the right choice by chosing Mazuma to help with all of my small business needs.

Mazuma has been exceptional right from the beginning. They possess extensive expertise and are always there to support you with all your tax document requirements. I highly endorse their services with a glowing 5-star review! ??

Mazuma is really professional and I've enjoyed my process with them. I've learned a lot so far from the calls I've been on and looking forward to my first 1:1 session with one of their CPA's! They're customer service chat box is great.

I?ve never had any negative experiences with this company. They send me emails to keep me up to date. I have a very small business. I?ve seen horror stories in other reviews but I haven?t had to do taxes yet so I am unable to give an experience.

They used to have an online chat where you could get simple stuff corrected quickly and simple accounting information answered timely that is since gone since they change their name. they say they file tax documents timely, that is false. Most business owners like to get tax filed so they can save to pay what they owe if anything, this company i feel drag that process out to keep collecting money from you without filing taxes. they say you have a dedicated tax accountant, but it'll take days or weeks to con

Literally a life saver. I have been looking for a small biz accounting solution FOREVER and finally feel SO taken care of. Service has been fast and personal, and I feel no stress about my books+accounting for the first time. So thankful to them!!

Mazuma has been a great help in guiding me with any questions I may have about my business. They respond fairly quickly and my questions are always resolved. They have been very resourceful. Thank you so much Mazuma for your help!

We received a free month trial when we registered our new LLC. Haven't been able to evaluate yet as we are not ready to start doing business for at least another couple of months. The services and information they offered were great, but the timing wasn't right for us. I will be cancelling until we are ready to start.

My experience with Mazuma was a great one!!! The persons that I communicated with shared lots of information and was willing and answered the questions I asked. They also sent added information that I will need and made themselves available to help if needed.

Mazuma has been doing my books and taxes for 10+ years. They have grown and it?s not as personable as before. I believe they now have a call center to take incoming calls which I don?t like at all. Their system for connecting bank accounts somehow always disconnects and they always have to file an extension to file my taxes. It?s irritating having to wait months for my taxes to be filed. I have stuck with them because it?s a big hassle and time consuming to find someone else and start all over again. I have

When my company had billing issues your team was able to assist in resolving them quickly. Everyone I encountered was helpful and professional. Mazuma is truly a pleasure to work with!

I have been using Mazuma USA for over a year and 2 months. My taxes have still not been filed. It?s July 6 already. I have asked them to give me a number to their supervisor and they have refused. I am just waiting for my taxes to be filed so I can stop using them. This service has been an absolute nightmare for my business and I strongly recommend all businesses to look elsewhere. They have not been helpful at all. I would rather spend $1000 more on a service that?s actually worth it, unlike this company.

I appreciate working with Mazuma over the past year. They have been really responsive and make me feel like I am not just another customer. My only wish is that my banking info would be more compatible with their system so that I did not have to manually upload content each month. Aside from that I would not hesitate to sign up with them again.

I have used Mazuma for the 2 previous years. While I have never had issues with my returns, and all my questions are answered when asked the service is a slow. It took 6 months for my return to be created and submitted without updates unless I asked myself. I also think this service is getting too expensive.

I am very pleased with the support from Vyde. I learn a lot from them in the process and Guillermo is quick with answers and feedback. It's great and just what I need as a new small business owner.

I have been a Mazuma client for 6 years. They are affordable, professional, and helpful. My books and taxes are done on time. They are always available to answer questions or concerns.

Updated review because of forced increased pricing and service changes since changing to Vyde have caused me to change and no longer the best option for smaller business or LLCs like mine. Prior to transition there was an email stating no changes to pricing but that didn't last. Have been part of Mazuma for 1 year and as a new business owner that make it very easy and have been able to answer many of my questions and concerns whenever needed. I hope they continue the great pricing and support.

I wholeheartedly recommend Mazuma Tax Consultancy to anyone seeking reliable and knowledgeable tax assistance. Their kindness, expertise, and dedication to customer satisfaction make them a standout choice in the world of tax consultancy. I'm grateful for their support and will undoubtedly return for all my future tax needs. Thank you, Mazuma Tax Consultancy, for your exceptional service!

I had hired them for tax and accounting services, hoping to alleviate the stress of managing my finances. However, I found that their services were severely lacking in communication and attention to detail. One of the biggest issues I faced with Mazuma was their lack of communication. I would often have to follow up multiple times to get a response from their team, which was frustrating and time-consuming. Additionally, I found that their reports were often inaccurate, which meant I had to spend extra time

I enjoyed the training session they offered to help me understand how to document the various financial expenses to best serve my company. One tip they provided has already opened the door to saving money. Additionally, they are ready to answer questions, and having the quarterly reminders and services is great for someone like me who is starting with their corporation.

I've had a great experience with Vyde. They are professional, thorough, and make the entire process stress-free. Highly recommend their services.

Vyde has been one of the most helpful businesses along this journey of growing my own. I?m still in contact with some of the people who have helped me set up my profile and now recommending it to all of my family and friends everyone needs Vyde!

I've been working with Mazuma for almost 7 months now, the staff is very friendly and helpful. As a new business owner, I often have questions and they are always more than willing to help explain things and are forgiving when errors are made. I think the dashboard feature of the website has some flaws/takes some getting used to.

I have worked with Vyde for about 2 years. PROS: -Friendly tax and bookkeepers. -Very knowledgeable. -Great for medium to large businesses. -Affordable. Cons: -Only do business book keeping not personal bookkeeping. -Only 30 minute phone sessions which is okay just annoying when you first start with a lot of questions. -computer interface is glitchy. -They don't investigate other tax problems too well. -Like all tax places they are very busy -Have a recording system for their phones that makes it hard to he

I really enjoy working with Vyde Tax & Accounting! They've helped my business save so much time and money in bookeeping and tax advice, and we wouldn't be where we are today without them! :)

I love working with Mazuma! It has been a great switch between my old accountant and Mazuma. I feel like I'm not just a number but an actual person that runs a company. They do my reports in a timely manner as well and I always have access to my financials. Highly recommend. - Brittnee

Any questions I had during the process using the company everyone answers emails within a day, and if they do not have an answer they can at least lead me in a direction where I can find it better. Very happy with the service 10/10 recommend!

They dont do tasks until the last minute, and if they need more information, they'll let you know right when its due and then you need an extension. The accountant didn't respond to my emails and in the call forgot to advise to pay state tax; when I called it out, he gave me a number but then forgot to specify that i also need to pay city tax. Im glad I know what I'm doing to some extent or else they'd have me in huge trouble. Unfortunately, I can't trust this team and am leaving.

This is a company that cares about their clients! The people I have worked with at Mazuma have all been friendly, knowledgeable, and went out of their way to help. It's so nice to not have to worry about the headache of accounting and taxes. It's also great that they have an online platform that allows you to upload everything electronically. For someone who is busy, this is a convenient service at a great price.

I have been using Mazuma USA for little over a year and I really Love their service. They take care of the Book Keeping and I run my business. I also used them to do my personal taxes last year, and what every it cost was made up for in the savings they found. I recommend them to any small business!

I know business might get tough at times but Mazuma handled my combined taxes for the last fiscal year very professionally and we both worked hand in hand, end to end, they are very professional and high skilled in the business but I would advice them to may be recruit more of their professionals especially during tax season, some small businesses like mine rely on time and if I don't get few things done in time I lose a couple of opportunities and it is always very pleasant especially when you a new small

I have had a great experience with Mazuma. They are very responsive anytime I have had to give them a call. The only "issue" that I've had with the service is that when tax season comes their system sends you messages to make sure you've submitted all your documents. I received emails for months asking me to submit documents that I had already submitted. This stalled my taxes for 30+ days. Eventually it got resolved. Once that happened, the process for the taxes was easy --they did all the work hahaha!